Sr. Manager, Customer Support
Benefits
Unlimited PTO
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About the role:
- Lead a frontline support team for veterinary clinics and pet parents.
- Drive first-time resolution using automation and AI.
- Partner cross-functionally to improve products.
About you:
- 7+ years in customer support, 4+ in people leadership.
- Hands-on with Zendesk and support analytics.
- Strong communication and change management skills.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 401(k) match, HSA, and disability insurance.
- Flexible time off, parental leave, and pet perks.
PetDesk
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.