Similar Jobs
See allSr. Manager, Customer Support
PetDesk
US
Customer Support
Leadership
Zendesk
Cat Concierge
Smalls
US
Customer Support
Communication
Empathy
Customer Experience Advocate
Jerry.ai
US
Customer Service
Communication
Problem Solving
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
SAPS LLC
US
Customer Service
Retention
Negotiation
Customer Experience Associate
Ladder
US
Customer Service
Communication
Problem Solving
About the Role:
- Represent the Ollie brand voice to current and prospective customers.
- Deliver a memorable customer experience that helps build long-term relationships.
- Manage customer interactions across email, phone, and our order management system.
What We're Looking For:
- You put pets first and approach every dog with empathy and understanding.
- You value patience and use your communication skills to answer questions.
- You enjoy problem-solving and improvisation, preferring guardrails to rules.
Benefits & Perks:
- Competitive hourly salary with annual bonus potential.
- Sponsored 401k program with employer match up to 4%.
- Comprehensive health coverage including medical, dental, and vision, plus paid parental leave and paw-ternity leave.
Ollie
Ollie makes freshly-cooked, human-grade dog food tailored to each pup's nutritional needs and delivers it directly to customers' doors. They are a growing, award-winning team with a close-knit culture that cares deeply about pets and pet parents.