Cat Concierge
Remote regions
USBenefits
5w PTO
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What you'll do:
- Act as the voice of the brand across all support channels.
- Tailor responses to each customer's needs with empathy and precision.
- Escalate issues and collaborate with internal teams to improve the experience.
Who you are:
- You have excellent communication skills and a track record of high-performance support.
- You're adaptable, empathetic, and comfortable with a fast-paced startup environment.
- You're available to work outside standard 9-to-5 hours, including weekends and holidays.
What we offer:
- Fully remote role with travel for retreats 1-2 times a year.
- Competitive salary, comprehensive benefits, and 24 PTO days.
- Free cat food every month and a culture that respects work-life balance.
Smalls
Smalls is a mission-driven cat food company dedicated to helping cats live their best lives. With a fully remote team across the US, they foster a people-driven culture that values empathy, data, and work-life balance.