Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Act as the primary touchpoint for prospective and existing customers, representing the brand.
Engage with customers across email, SMS, phone, chat, and social media with personalized support.
Use empathy and product knowledge to resolve issues and enhance the customer experience.
Smalls is a mission-driven cat food company dedicated to helping cats live their best lives. With a fully remote team across the US, they foster a people-driven culture that values empathy, data, and work-life balance.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Resolve cancellation requests with tailored solutions
Manage scheduling and case tracking
SAPS LLC operates a remote call center focusing on customer retention and saving calls. They provide a collaborative and supportive team environment with full-time remote work.
Deliver high-quality customer experiences that educate consumers on life insurance and Ladder.
Provide omnichannel service via email and phone, responding to inquiries accurately and timely.
Collaborate with internal stakeholders and Underwriting to improve the customer journey and fulfill application requirements.
Ladder is a life insurance company that uses AI-powered real-time underwriting to reduce the application process from months to minutes. The company is highly collaborative and mission-driven, having provided $74 billion+ in coverage.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Deliver high-quality customer service across phone, email, text, chat, and social media while resolving insurance and non-insurance questions.
Process enrollments, claims, and fulfillment activities with accurate data entry and use digital tools like Zendesk or Gladly.
Educate customers on coverage options and act as a trusted resource in a fully remote evening shift environment.
They provide pet-focused insurance and customer support, helping pet parents navigate coverage and claims. The company operates in a fully remote, collaborative, and fast-paced environment committed to exceptional service and continuous improvement.
Be one of the point-of-contacts for customer inquiries via email, LiveChat, and phone.
Troubleshoot and resolve first-line issues raised by hospital/vet/tech users.
Coordinate second-line/escalated issues with regional BD/AMs and other departments.
Roo is building a veterinary staffing platform to empower animal healthcare professionals with flexibility and higher earnings. With a network of over 20,000 professionals and 9,000 hospitals, Roo fosters a culture of urgency, impact, and customer focus.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Own the relationship with a portfolio of vets, acting as their first call and advocate at Roo.
Use booking data, engagement signals, and CRM insights to spot churn risk and grow revenue.
Represent Roo in person at vet events, community programs, and conferences across the territory.
Roo operates an industry-leading veterinary staffing platform that connects veterinary professionals with animal hospitals for relief work and hiring. The company supports a network of over 20,000 veterinary professionals and more than 9,000 animal hospitals, with a mission-driven, inclusive culture.
Lead development and execution of pet care training programs to ensure consistent standards across stores.
Support new store openings by coordinating habitat setup, care standards, and training execution.
Conduct audits of pet partners and store locations to ensure compliance with pet care standards and regulations.
Pet Supplies Plus is a pet supplies retailer focused on making it easier to get better products for pets. With over 750 locations in 44 states, the company emphasizes friendly, knowledgeable staff and a neighborly store experience.
Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.
SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.