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What You'll Do:
- Answer user questions over chat, email, and phone.
- Handle account requests and teach customers how to use our product.
- Identify systemic flaws and collaborate with engineering to fix bugs.
What You Bring:
- 2+ years of experience in Customer Experience or Support.
- Empathy and the ability to translate complex terms into clear communication.
- Comfort working on multiple tasks and using automation to improve processes.
What We Offer:
- Competitive base salary and equity.
- Opportunities to build support infrastructure and grow with a fast-scaling company.
- A culture that values diversity, belonging, and kindness.
Mercury
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.