Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.
Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.
Respond to all membership emails within a 4-hour window during business hours.
Monitor and respond to questions in Slack from members or internal teams.
De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
Honeydew is building a platform for accessing science-backed skin treatments. They are a tech-forward startup focused on remote, AI-powered dermatology care.
Handle inbound and outbound calls and respond to customer inquiries via text and email.
Manage and update customer cases, documenting all interactions accurately.
Resolve routine issues at first contact and escalate complex cases as needed.
Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.
Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.
Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.
Serve as primary point of contact for clients, managing inbound and outbound communications with professionalism.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Utilize web-based tools to efficiently resolve inquiries and ensure seamless customer experience.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Handle incoming patient inquiries and provide clear, professional assistance regarding statements and account balances.
Research patient accounts, identify issues, and coordinate with internal departments for timely resolution.
Communicate patient balances compassionately and connect patients with financial counseling resources when appropriate.
The company operates in the healthcare revenue cycle space, helping patients understand balances and financial options. It offers a collaborative, growth-oriented culture with a focus on continuous learning and innovation.
Manage multiple channel interactions professionally and efficiently.
Address provider inquiries with accuracy and focus on first call resolution.
Maintain positive relationships and exceed quality and productivity goals.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association focused on improving the health and well-being of its members and communities. It has been consistently voted one of the Best Places to Work in PA and fosters a flexible, supportive culture with emphasis on professional growth and community involvement.
Deliver thoughtful and effective client care with empathy and attention to individual needs.
Take ownership of customer needs from initial contact through resolution, ensuring thorough follow-up.
Build and maintain positive working relationships with students, families, clients, and partners.
They connect international students with welcoming host families across Canada. The team values responsiveness, reliability, and thoughtful communication, working in a fully virtual environment.
Welcome inbound shoppers by connecting with customers who started their search in the app, creating trust and engagement over the phone.
Simplify complex insurance details across 55+ carriers to help customers find the best protection for their budget.
Solve concerns with empathy and guide customers to finalize their ideal policy, leaving them confident in their coverage.
Jerry is the #1 rated app for car owners, helping over 5 million people save money on insurance, repairs, and loans with warmth and simplicity. We have raised $240M+, are profitable since 2024, and our team comprises talented leaders from top companies, with a culture of kindness and ownership.
Execute all core responsibilities of a Care Specialist, managing billing processes and ensuring accuracy.
Provide real-time chat support to team members, offering prompt guidance to resolve issues.
Handle and resolve tickets, complaints, and corporate escalations with professionalism and urgency.
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.
Deliver high-quality support across multiple channels including chat, email, social media, and voice.
Take ownership of customer issues, aiming for first-contact resolution and positive outcomes.
Work in a fast-paced, metrics-driven environment with a strong emphasis on quality, compliance, and adaptability.
The company provides digital gaming and entertainment platforms. It fosters a startup-style culture supported by a secure, globally recognized brand, with an inclusive workplace.
Serve as primary point of contact for new clients, providing a welcoming onboarding experience.
Respond to client questions via email, phone, and text with empathy and professionalism.
Support retention initiatives and identify opportunities for continued engagement.
This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.
Serve as the primary point of contact for members seeking legal help across phone, chat, and digital channels.
Conduct detailed intake interviews, verify information, and accurately document cases in CRM systems.
Coordinate attorney consultations and keep members updated as cases move toward resolution.
This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.
Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.