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Accountabilities:
- Handle incoming patient inquiries and provide clear, professional assistance regarding statements and account balances.
- Research patient accounts, identify issues, and coordinate with internal departments for timely resolution.
- Communicate patient balances compassionately and connect patients with financial counseling resources when appropriate.
Requirements:
- High school diploma or GED required; customer service or call center experience preferred, ideally in healthcare.
- Strong critical-thinking and problem-solving skills with the ability to handle sensitive financial conversations.
- Openness to innovation and emerging technologies, including AI tools, to improve efficiency and patient experiences.
Benefits:
- Annual hourly compensation of $17.00–$18.65 with comprehensive benefits including healthcare, PTO, retirement, and wellness programs.
- Fully remote work environment with opportunities for professional development and tuition reimbursement.
- Career advancement opportunities within a collaborative, growth-oriented culture.
Partner Company
The company operates in the healthcare revenue cycle space, helping patients understand balances and financial options. It offers a collaborative, growth-oriented culture with a focus on continuous learning and innovation.