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20 jobs similar to Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

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US

  • Take requested conversations — no cold lists
  • Explain benefit options simply
  • Help clients enroll when it is a fit

Global Elite Empire Consultants connects clients with financial-protection options through inbound conversations. They emphasize coaching, a written process, and a path into leadership for high performers.

Global

  • Conduct virtual meetings with clients via web conferencing to understand their needs and present solutions.
  • Build strong, long-term client relationships through ongoing follow-ups and exceptional service.
  • Maintain accurate client records, schedule appointments, and complete other administrative tasks.

Global Elite Empire Consultants is a technology-driven organization that helps clients through virtual consultations. The company fosters a supportive team environment focused on success and offers opportunities for growth.

US 4w PTO

  • Help members resolve early-stage loan delinquencies with empathy and professionalism.
  • Use negotiation and account analysis to bring loans back to current status.
  • Communicate via phone, email, and mail while maintaining accurate records.

This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.

Global

  • Take requested conversations from people who already asked for help—no cold lists.
  • Explain benefit options simply and help clients enroll when it's a fit.
  • Maintain a clean follow-up rhythm to keep activity and results on track.

Global Elite Empire Consultants helps clients navigate financial-protection options through inbound support conversations. The company promotes a remote, coaching-driven culture with opportunities to grow into leadership.

US

  • Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
  • Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
  • Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.

Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.

US

  • Interact directly with customers via phone to understand their needs and provide immediate solutions.
  • Analyze customer issues and build rapport to deliver tailored assistance and exceed satisfaction expectations.
  • Handle high-volume calls with composure and think creatively to resolve unprecedented problems.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and rewarding proven performers.

Brazil

  • Lead strategic recovery efforts for delinquent customers through negotiations and action plans.
  • Investigate causes of delinquency and develop consultative churn-reversal strategies.
  • Analyze customer behavior and collaborate with cross-functional teams to reduce churn.

The partner company is a technology-focused organization, likely in the SaaS space, dedicated to customer success and revenue recovery. The company size and culture are not specified in the posting.

$18–$28/hr
North America Unlimited PTO

  • Be one of the point-of-contacts for customer inquiries via email, LiveChat, and phone.
  • Troubleshoot and resolve first-line issues raised by hospital/vet/tech users.
  • Coordinate second-line/escalated issues with regional BD/AMs and other departments.

Roo is building a veterinary staffing platform to empower animal healthcare professionals with flexibility and higher earnings. With a network of over 20,000 professionals and 9,000 hospitals, Roo fosters a culture of urgency, impact, and customer focus.

US

  • Handle inbound and outbound calls and emails to assist customers with loan applications and questions.
  • Assess customer needs, explain loan options, and build trust to ensure satisfaction throughout the application process.
  • Meet monthly sales metrics while adhering to state and federal lending laws and compliance guidelines.

Reprise Financial is on a mission to simplify the financial journey for customers, making personal loans accessible and transparent. We foster a workplace built on innovation, collaboration, and kindness, providing tools and support for employees to thrive.

$60,000–$95,000/yr
US

  • Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out.
  • Build account-specific save plans, document every retention conversation, and serve as the escalation point for complex cancellation risks.
  • Coach CSMs on early pre-churn conversations and turn churn patterns into playbooks and process fixes.

Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We are a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months, with a fast, data-driven culture focused on results.

US 3w PTO

  • Provide exceptional and timely inbound customer support via phone and email.
  • Educate customers on the Yelp Restaurant product suite to resolve business needs and retain their business.
  • Adapt product recommendations to client needs by asking probing questions and finding solutions.

Yelp connects people with great local businesses through its platform and restaurant tools like Yelp Reservations and Yelp Waitlist. The Restaurants division is a fast-paced, growth-minded startup environment that values collaboration and impact.

US

  • Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
  • Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
  • Navigate multiple platforms simultaneously while upholding productivity and quality standards.

Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.

North Carolina

  • Provide friendly, professional, and timely support to customers via phone.
  • Use proprietary technology to connect customers with service providers.
  • Assess customer needs, build rapport, and deliver tailored solutions.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.

US

  • Provide customer support from home, answering questions and resolving concerns.
  • Assist with orders, accounts, reservations, or services using multiple computer systems.
  • Complete required training and follow quality standards before servicing customers.

Sydiera connects remote customer service representatives with flexible opportunities to support established brands. The company is growing its network of independent contractors and values motivated, dependable individuals who enjoy helping people.

US

  • Conduct outbound outreach to prospective business and fleet customers using approved lead-generation channels.
  • Engage decision-makers to understand vehicle and fleet needs, and identify sales opportunities.
  • Qualify leads and hand off to appropriate sales resources while maintaining accurate CRM records.

Concentrix is a global technology and services leader that powers the brands of the future, helping over 2000 well-known brands improve their businesses with technology and integrated solutions in over 70 countries. It is a Fortune 500 company with a people-first, inclusive culture, earning awards for best workplaces and career growth.

US

  • Take requested conversations from warm leads with no cold calling
  • Explain financial-protection benefit options simply and help clients enroll when it fits
  • Maintain a clean follow-up rhythm while being measured on activity and results

Global Elite Empire Consultants specializes in remote financial-protection services, connecting clients with benefit options. The company emphasizes a written process, coaching, and advancement for motivated, coachable team members.

$36,667–$45,833/yr
Canada 6w PTO

  • Foster long-term customer relationships and drive strategic success initiatives.
  • Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
  • Identify upsell and expansion opportunities to maximize revenue growth and retention.

Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.

US

  • Provide warm, responsive customer support across email, chat, and phone.
  • Build rapport with customers to understand their needs and guide them through their home-buying journey.
  • Assign leads to partner agents and troubleshoot inquiries with clarity and care.

Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.

US

  • Engage with warm leads who have already expressed interest in protecting their family's income and future.
  • Work from home in a structured remote role with no office required and coaching while you ramp up.
  • Stay consistent with on-time follow-up, strong video presence, and fast adoption of tools to deliver a respectful client experience.

Global Elite Empire Consultants is a financial-services company that helps families protect their income and future. The organization offers a remote, structured work environment with warm leads, coaching while you ramp, and a path into leadership for high performers.

Global Unlimited PTO 17w maternity 17w paternity

  • Respond to and resolve transactional queries from customers' customers via email, such as refunds and cancellations.
  • Escalate advanced or complex queries to appropriate internal channels.
  • Continuously improve product knowledge and participate in team meetings to enhance processes.

Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.