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See allHead of Customer Success & Support
SaaS Talent
United States
Customer Success
Account Management
CRM
Head of Customer Success
Undisclosed
North America
Customer Success
SaaS
Leadership
Enterprise Customer Success Manager
Not Specified
Canada
Customer Success
Account Management
SaaS
Customer Success Director
Partner Company
US
Customer Success
SaaS
Team Leadership
Customer Success Director
Torsh Inc.
Global
Customer Success
SaaS
Team Leadership
Accountabilities:
- Own strategic accounts and lead a small CS and Support team.
- Build onboarding playbooks, escalations, and health scoring.
- Drive renewals, QBRs, and cross-functional improvements.
Requirements:
- 6+ years in CS/Account Management, 3+ in enterprise accounts.
- Startup experience scaling a CS function.
- Proficiency with Attio, Intercom, and AI tools.
Nice to have:
- Fintech or financial services background.
- VC/PE network.
Benefits:
- Fully remote in US/Canada.
- Growth opportunity with leadership collaboration.
- Ownership of CS strategy and customer outcomes.
Partner Company
They are a B2B SaaS marketplace connecting community partners and vendors. The company is a scaling startup with a small team and a collaborative culture focused on long-term growth.