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Executive Leadership
Responsibilities:
- Lead and develop the Customer Success team, including hiring, coaching, and workforce planning.
- Own renewal, retention, and account expansion strategies with accurate forecasts.
- Develop scalable processes, playbooks, and engagement models across the customer lifecycle.
Requirements:
- 7+ years in Customer Success or account management within SaaS, with 3+ years managing teams.
- Strong analytical skills using CRM data and customer metrics to drive decisions.
- Experience building executive relationships and collaborating across departments.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, PTO, and company holidays.
- Fully remote work environment and professional development opportunities.
Partner Company
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.