Similar Jobs
See allManager, Customer Support
Cardata
Canada
Customer Support
Team Management
Workforce Planning
Manager, Implementation Canada Operations
Partner Company
Canada
Project Management
Team Leadership
Data Analysis
Head of Customer Success & Support
Partner Company
US
Customer Success
Account Management
Enterprise Accounts
Lead, Strategic Operations & Emerging Channels
Partner Company
Canada
Operations Management
Program Management
AI Tools
Customer Support Director
Circle of Greatness
US
Customer Support
Team Leadership
Process Optimization
Role Overview:
- Seeking an experienced customer operations leader to oversee Onboarding, Support, and Payments Operations across North America.
- Translate growth objectives into scalable strategies while optimizing processes with data, automation, and AI.
Key Accountabilities:
- Lead performance management, workforce planning, and capacity forecasting across customer operations.
- Foster cross-functional collaboration and guide teams through operational transformation.
Requirements:
- At least 8 years in operations, customer support, or related post-sales leadership.
- Strong data-driven decision-making, process optimization, and change management skills.
Benefits:
- Fully remote work from eligible locations in Canada.
- Employer-paid medical, dental, life insurance, 401(k), and wellness perks.
Partner Company
This partner company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.