Similar Jobs
See allOnboarding Project Manager
Surgimate
US
Project Management
SaaS Implementation
Customer Training
Manager, Strategic Implementations
Novara
US
SaaS Implementation
Project Management
Salesforce
Director of Professional Services
Sparkrock
Canada
P&L Management
Leadership
Delivery Management
Country Manager, Canada
Tenable
Canada
Sales Management
Cybersecurity
Channel Partners
Manager, Onboarding
Bloomerang
US
Leadership
SaaS
Customer Onboarding
Role Overview:
- Lead a remote-first implementation team focused on customer success and operational excellence.
- Use data, customer feedback, and operational insights to identify opportunities and improve processes.
Key Accountabilities:
- Coach and develop implementation professionals through one-on-ones, performance reviews, and career planning.
- Monitor KPIs and quality metrics to identify trends, coaching opportunities, and process gaps.
- Partner with cross-functional teams to remove barriers and enhance the customer journey.
Requirements:
- 6-8+ years in onboarding, implementation, customer success, or project management in a tech environment.
- 2+ years of direct people management experience and a data-driven approach.
- Excellent project management and stakeholder communication skills.
Compensation & Benefits:
- Base salary CAD $92,500 per year, with medical, dental, vision, life insurance, 401(k), and PTO.
- Remote work arrangement for candidates located in Canada.
Partner Company
The company is a technology partner that helps customers achieve value through effective implementation and onboarding solutions. It operates in a remote-first environment with a collaborative, mission-driven culture that values accountability, continuous learning, and data-driven decision-making.