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Position Overview:
- Leads a team of Implementation Managers to deliver smooth, efficient, and customer-focused onboarding for strategic customers.
- Ensures projects stay focused on intended outcomes and customers reach value quickly.
Responsibilities:
- Oversees day-to-day delivery, resolves escalations, and maintains clear communication.
- Coaches and develops Implementation Managers through empathetic leadership and feedback.
- Tracks KPIs like time to value, activation readiness, CSAT, and escalations to improve delivery.
Requirements:
- 3+ years in SaaS implementation, delivery management, or professional services with leadership experience.
- Strong customer-facing and executive-level communication skills.
- Proficiency with project plans, RAID logs, and Salesforce (CRM/PSA).
Compensation:
- Annual base salary range of $90,000-$100,000.
- Annual bonus opportunity of 15%.
Novara
Novara is a technology company that delivers implementation and onboarding services for strategic customers. The posting highlights a focus on customer success and teamwork, but does not specify company size or culture.