Develop and execute the overall Customer Success strategy in alignment with revenue objectives and product direction.
Own the commercial performance of the installed customer base, including NRR, GRR, churn, expansion revenue, NPS, and customer health.

Requirements:

Proven experience scaling Customer Success organizations through substantial growth, ideally from $75M to $200M+ ARR.
Strong technical and AI fluency, with experience using data analytics, automation, and predictive insights to improve customer outcomes.

Benefits:

Comprehensive benefits package including a retirement plan with employer match, unlimited paid time off, and a flexible work schedule.
Equity and variable compensation as part of the overall compensation.

Work Environment:

Remote-first working environment with team members distributed across the United States and Ontario, Canada.
Collaboration during established core working hours with opportunity to lead a growing global organization.

Confidential

Our partner company provides IoT and predictive maintenance solutions for industrial and manufacturing sectors. They are a growing remote-first organization with team members across the US and Canada, aiming to scale beyond $200M in annual recurring revenue.

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