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Customer Success Director
Torsh Inc.
Global
Customer Success
SaaS
Team Leadership
Role:
- Lead customer success for a technical SaaS platform.
- Build leadership and scalable structures.
Responsibilities:
- Recruit and develop leaders across TAM and CS.
- Design customer journey, programs, and metrics.
- Partner with Sales, Product, Engineering, and Support.
Requirements:
- 12+ years customer-facing, 5+ in senior leadership.
- Scaled technical B2B SaaS organizations.
- Data-driven with commercial judgment.
Benefits:
- OTE $300K–$350K USD and equity.
- Health, parental leave, PTO.
- Remote-first, quarterly off-sites.
Not specified
The company provides a technical SaaS platform for developer tools and application security, helping customers adopt and maximize value. It is a remote-first, fast-growing technology organization focused on customer success and continuous improvement.