Head of Customer Success

About the Role:

• This senior leadership opportunity allows you to shape and scale the customer experience within a fast-growing B2B SaaS environment.
• You will lead Technical Account Management and Customer Success functions, building strong teams and scalable programs.

Key Responsibilities:

• Build, lead, and develop high-performing teams across Technical Account Management and Customer Success.
• Design and oversee a seamless customer journey from technical evaluation to ongoing engagement.
• Partner with Sales to identify customer risks and strengthen renewal strategies.

Requirements:

• At least 12 years of experience in Customer Success or related functions, including five years in senior leadership.
• Proven experience building and scaling technical, customer-facing organizations in B2B SaaS.
• Strong commercial judgment and data-driven approach to decision-making.

Benefits:

• Competitive compensation with estimated on-target earnings of USD $300,000–$350,000.
• Comprehensive health benefits with 99% coverage and meaningful equity opportunities.
• Flexible paid time off, holidays, winter shutdown, and paid parental leave.