Lead Technical Account Management and Customer Success functions to drive customer value and business growth.
Design scalable customer success programs and oversee the entire customer journey from onboarding to expansion.
Partner cross-functionally with Sales, Product, and Engineering to turn customer insights into product improvements.
This partner company is a fast-growing B2B SaaS provider focused on software security and developer tools. They maintain a remote-first culture and a global team.
Lead and scale technical account management and customer success teams.
Own the customer journey from evaluation through adoption and expansion.
Partner with Sales and Product to drive retention and revenue growth.
Socket helps developers and security teams ship faster by automating open source security and supply chain management. Backed by $125M in funding and trusted by thousands of organizations, Socket is a remote-first company with a culture of excellence, rigor, ownership, and customer obsession.
Lead global Customer Success, Implementation, and Support function in an enterprise SaaS environment.
Own strategic customer relationships, retention performance, and customer advocacy.
Develop and mentor a team of 10 professionals and scale operational processes.
This company provides enterprise SaaS solutions addressing complex workplace, parking, and transportation challenges. It is a growing organization with a values-driven team that prioritizes customer outcomes, collaboration, and mutual support.
Own and manage strategic customer relationships across enterprise organizations and financial institutions.
Build and scale customer success and support operations, including onboarding, health scoring, and escalations.
Lead, hire, and develop a small team while partnering closely with Sales, Product, and Engineering.
They are a B2B SaaS marketplace connecting community partners and vendors. The company is a scaling startup with a small team and a collaborative culture focused on long-term growth.
Lead and mentor a team of Customer Success Managers and Customer Enablement Managers, fostering accountability and continuous development.
Drive customer retention, renewals, and account growth by developing strategies and forecasts and monitoring account health.
Build scalable Customer Success practices and collaborate cross-functionally with Sales, Product, Engineering, and Marketing to enhance customer experience.
Torsh Inc. is an education technology company that provides coaching and professional development products to improve educator effectiveness. They are a growing SaaS organization with a collaborative and mission-driven culture.
Lead and develop Customer Success Managers and Enablement Managers, fostering accountability and collaboration.
Drive retention and revenue growth through renewals, account expansion, and data-driven strategies.
Build scalable Customer Success operations and strengthen cross-functional partnerships.
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.
Own post-sale customer experience and retention across global accounts.
Build training and adoption programs that drive product usage.
Identify expansion opportunities and partner with Sales on upsell motion.
SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Lead adoption, renewals, and retention across Texada's customer base, acting on usage data and renewal risks.
Coach the Professional Services Manager and step into complex, strategic renewals with customer executives.
Report to the COO and partner with Sales, Product, Finance, and the PMO on go-live handoffs and operating rhythm.
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native system. The company values a purposeful, passionate, and proud culture with a focus on innovation, learning, and diverse, inclusive teams.
Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
Build, scale, and mentor a high-performing customer success team, including managers and leaders.
Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.
The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Own post-sale experience for strategic enterprise customers and scale Customer Success.
Build and lead a high-performing CSM team with clear playbooks and career paths.
Serve as executive sponsor, driving adoption, retention, and expansion revenue.
HappyRobot builds AI-powered workers that automate enterprise operations, from voice and email to decision-making across entire systems. Backed by a16z and Y Combinator with over $200M raised, it's a fast-growing startup with a culture of ownership and urgency.
Drive value realization and adoption for PowerSchool customers.
Orchestrate cross-functional teams for issue resolution and renewal readiness.
Lead Executive Business Reviews and maintain CRM hygiene.
PowerSchool is a leading provider of K-12 education technology cloud software, supporting school districts with mission-critical solutions. The company promotes a diverse, inclusive culture that empowers employees to deliver best-in-class results for customers.
Define and execute the regional customer success vision and strategy for the Americas financial services business.
Lead and develop a high-performing customer success organization while partnering with Sales, Engineering, and Product Management.
Build trusted relationships with senior customer stakeholders to drive adoption, retention, and growth.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.
Lead and develop a high-performing implementation team, using performance data and customer feedback to drive continuous improvement.
Oversee implementation delivery, improve playbooks, and scale processes to help customers realize value quickly.
Collaborate with Sales, Customer Success, and Product teams to enhance the end-to-end customer journey.
The company is a technology partner that helps customers achieve value through effective implementation and onboarding solutions. It operates in a remote-first environment with a collaborative, mission-driven culture that values accountability, continuous learning, and data-driven decision-making.