Similar Jobs
See allCustomer Success Manager
Canals
Americas
Customer Success
B2B SaaS
Product Adoption
Director of Customer Success
SimpleTrials
Global
Customer Success
B2B SaaS
Retention
Director, Customer Success
Backstory
Global
Customer Success
Leadership
B2B SaaS
Senior Customer Success Manager
PowerSchool
Canada
Customer Success
SaaS
Salesforce
Manager, Customer Success Management
BlueCat
US
Customer Success
Team Leadership
Data Analysis
Key Responsibilities:
- Own adoption, renewal rate, and retention across the customer base.
- Coach the Professional Services Manager and lead the Customer Success team.
- Build the operating rhythm for metrics, forecasting, playbooks, and tooling.
What Success Looks Like:
- Increase usage against contracted entitlements and act on under or over-utilization.
- Improve renewal rate and forecast accuracy while preventing churn and downsell.
- Ensure smooth handoffs from Professional Services to Customer Success with adoption baselines.
Qualifications:
- 7+ years in B2B SaaS post-sale roles, including leading a Customer Success team.
- Proven track record of improving adoption and renewal rates on a recurring-revenue base.
- Strong executive presence, data-driven thinking, and experience with complex renewals.
Texada
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native system. The company values a purposeful, passionate, and proud culture with a focus on innovation, learning, and diverse, inclusive teams.