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The Role:
- Own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.
- Blend relationship management with technical problem-solving and strategic enablement.
What You'll Do:
- Drive adoption, retention, and renewals across your book of business.
- Partner with Product and Engineering to surface customer insights and resolve issues.
What You'll Bring:
- Typically 5-8 years in Customer Success for a B2B SaaS product.
- Experience building playbooks and processes from scratch in an early-stage startup.
Canals
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.