Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own the end-to-end customer success strategy, including onboarding, adoption, renewals, and expansion.
Drive retention and NRR by identifying churn risk early and building scalable playbooks.
Partner with sales and product to shape the customer voice and influence go-to-market decisions.
GoLinks builds productivity tools that simplify knowledge sharing and workflows for teams. It is a fast-moving startup focused on innovation, excellence, and growth.
Own and manage a portfolio of customer relationships throughout the customer lifecycle.
Lead customers through onboarding and implementation to realize value quickly.
Drive product adoption by helping customers understand best practices and opportunities.
Prompt.io Inc is a peer-to-peer texting platform that helps organizations engage and activate their supporters. We're a growing tech company where individual contributions can have an outsized impact.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Build deep expertise in a defined set of products and how they deliver value to customers.
Drive feature-level adoption and utilization by identifying and closing usage gaps.
Partner with Strategic CSMs and cross-functional teams to execute account goals and standardize playbooks.
CCC Intelligent Solutions is a cloud platform for the insurance economy, creating experiences for insurers, repairers, and automakers. It empowers 35,000+ businesses with AI-driven technology and values integrity, customer focus, innovation, and inclusion.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Manage a portfolio of mid-enterprise customers, building trust-based relationships and driving adoption, retention, and expansion.
Partner with Sales to identify upsell opportunities and lead business reviews that demonstrate ROI and measurable outcomes.
Surface customer feedback to influence product improvements and collaborate cross-functionally for a seamless experience.
Doppel builds an AI-native platform to defend against social engineering threats like phishing and impersonation, protecting brands and employees across digital channels. Backed by Andreessen Horowitz and Bessemer Venture Partners, it is a fast-growing Series C startup with a deep cybersecurity team and a culture of respect and trust.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.