Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders.
Guide customers through onboarding, adoption, and renewal to ensure consistent value realization.
Proactively monitor account health, identify risks early, and take action to mitigate churn.

What We Are Looking For:

2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity.
Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
Excellent communication and relationship-building skills with both technical and non-technical stakeholders.

Traits That Set You Apart:

A proactive problem solver who identifies issues early and takes ownership to resolve them.
Resourceful and adaptable, able to navigate ambiguity and find solutions independently.
Customer-first mindset with a strong sense of urgency and bias toward action.

Doppel

Doppel builds an AI-native platform to defend against social engineering threats like phishing and impersonation, protecting brands and employees across digital channels. Backed by Andreessen Horowitz and Bessemer Venture Partners, it is a fast-growing Series C startup with a deep cybersecurity team and a culture of respect and trust.

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