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About the Role:
- Proactive, relationship-driven customer success role focused on helping HHS agencies achieve measurable results with CaseWorks.
- Serve as a central point of coordination across Sales, Marketing, Support, Solutions, and Product teams to drive adoption, retention, and expansion.
Key Responsibilities:
- Develop and execute customer success plans with agreed-upon goals, milestones, and measures of success.
- Monitor product usage, customer health, and satisfaction data, and implement action plans to address barriers and risks.
- Lead Customer Business Reviews, manage escalations, and advocate for customers internally through resolution.
What We're Looking For:
- Bachelor's degree or equivalent experience, with demonstrated success in customer success or account management for a software product company.
- Strong familiarity with SaaS lifecycle, B2G relationships, and government technology environments is preferred.
- Excellent communication, problem-solving, and organizational skills, with ability to manage multiple accounts in a remote setting.
Next Chapter Technology
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.