Customer Success Manager

Relationship Management & Customer Outcomes:

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts.
• Build deep relationships with technical stakeholders, security leaders, and executive sponsors, and lead structured onboarding programs.
• Host monthly technical check-ins and deliver executive QBRs that clearly demonstrate value and roadmap alignment.

Project & Deployment Management:

• Own end-to-end project plans for customer deployments, ensuring milestones are hit and stakeholders stay aligned.
• Manage timelines, action items, and follow-ups with precision, coordinating closely with Customer Success Engineers.
• Educate customers on Britive best practices, identity workflows, and PAM use cases.

Cross-Functional Coordination & Internal Alignment:

• Serve as the connective tissue between customers and internal teams, including Product, Pre-Sales, Sales, and Account Management.
• Provide structured updates to VP of Customer Success, CRO, and CEO on account status and strategic opportunities.
• Collaborate with Sales and Pre-Sales during expansion and renewal cycles and advocate for customer needs internally.