Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Own day-to-day relationships for a book of 120+ accounts, driving engagement and renewals.
Use data and dashboards to track health signals and forecast renewal outcomes.
Identify expansion opportunities and collaborate with Sales to grow customer value.
Netlify is the most popular platform for building, deploying, and scaling modern web applications, serving millions of developers and organizations. It is a Series D company with over $200M in funding, fully distributed, and focused on creating a collaborative and inclusive culture.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Serve as the customer champion and dedicated account owner for assigned customers, driving satisfaction and loyalty through proactive engagement.
Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations.
Guide customers throughout the product lifecycle, from initial rollout to ongoing management, renewals, and expansion opportunities.
MediSpend provides SaaS solutions for medical affairs and compliance. The company fosters a customer-centric culture and supports a fully remote workforce with a focus on employee well-being.
Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.
Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.
Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.
Own the health, success, and growth of your customer portfolio including onboarding, adoption, retention, expansion, and advocacy.
Analyze account health, identify risk, and create data-informed success plans aligning with customer ROI.
Build strong, multithreaded relationships with technical and business stakeholders, including execs.
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, it is a remote-first team committed to direct communication, accountability, and collaborative excellence.
Help strategic customers realize quantifiable value and ensure renewals and expansions.
Identify risks of churn and develop mitigation strategies while identifying expansion opportunities.
Proactively drive value conversations and manage customer escalations across technical and business domains.
Flexera provides data-oriented SaaS solutions for technology value optimization, helping IT, finance, and cloud teams gain insights into cost optimization and compliance. With over 50,000 customers globally, Flexera is recognized as a category leader by Gartner, Forrester, and IDC, and fosters a culture built on candor, passion, and accountability.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Develop and maintain strategic relationships with SMB and Corporate segment clients across US and Canada markets.
Act as a trusted advisor to key stakeholders, including C-level executives, to ensure customers achieve desired outcomes.
Drive portfolio growth through zero churn and active cross-sell and up-sell opportunities.
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows. The company supports thousands of clients in over 100 countries and was named to Inc.'s Best Workplaces list in 2025 for its commitment to employee wellbeing and strong workplace culture.
Spearhead a customer-centric approach to help Americas customers achieve measurable outcomes with SugarCRM.
Foster deep customer relationships and drive customer value through adoption and expansion motions.
Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Ensure customer adoption and success by providing advice, risk mitigation, and executive alignment.
Collaborate with sales, support, and engineering teams to manage accounts and drive growth.
Develop long-term relationships with stakeholders and deliver executive business reviews to maximize value.
nCino is a financial services technology company transforming the industry through bold innovation and relentless execution. They are committed to inclusion and equality, fostering a culture where employees can bring their authentic selves to work.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.
Serve as the primary contact for a portfolio of 50 mid-size customers, fostering trust and long-term relationships.
Develop and execute tailored success plans to drive adoption, mitigate churn, and identify expansion opportunities.
Track customer health metrics and collaborate cross-functionally to ensure maximum value and retention.
Eltropy provides an AI-powered digital communications platform for community financial institutions, helping credit unions and community banks engage securely with consumers. It is a growing technology company with a start-up culture focused on teamwork and customer trust.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.