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North America

  • Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
  • Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
  • Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.

Account Management Consultative Selling Customer Success CRM SaaS

20 jobs similar to Senior Account Manager (Digital CX - NA)

Jobs ranked by similarity.

North America Unlimited PTO 12w maternity 12w paternity

  • Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
  • Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
  • Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

$107,500–$174,900/yr
US

  • Own a small portfolio of high-value strategic accounts and drive growth through proactive expansion and disciplined commercial execution.
  • Build deep relationships with senior stakeholders, including C-suite executives, to understand business needs and ensure satisfaction.
  • Identify and close upsell and cross-sell opportunities by staying close to client business priorities and organizational changes.

Morning Consult is a global decision intelligence company that uses high-frequency data and AI to help leaders make smarter, faster decisions. The company has a modern, inclusive culture with offices in major US cities and a commitment to diversity.

$175,000–$245,000/yr
North America

  • Own and grow a portfolio of Apryse's largest enterprise customers, ensuring long-term satisfaction and success.
  • Develop and execute comprehensive account plans to identify expansion, cross-sell, and upsell opportunities.
  • Build and maintain strong executive relationships and lead strategic business reviews to position Apryse as a digital transformation partner.

Apryse is the industry-leading provider of document software development (SDK) technology, powering applications from desktop to mobile. With a broad international portfolio and 25 million installs of their XODO app, they serve major companies like IBM and Microsoft, fostering a diverse and inclusive workplace.

North America

  • Own the relationship with key stakeholders including executive sponsors for value amplification.
  • Own retention and renewal outcomes by proactively managing health and risk.
  • Drive growth by identifying expansion signals and building business-value cases.

Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.

US

  • Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
  • Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
  • Collaborate with sales and customer success to ensure a seamless customer experience.

Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.

$109,000–$156,000/yr
Global Unlimited PTO 12w maternity 12w paternity

  • Own a high-volume portfolio of 130–150 accounts end-to-end, from onboarding through renewal and expansion.
  • Drive adoption and revenue growth through regular calls, optimization reviews, and strategic proposals.
  • Partner cross-functionally with Product and other teams to bring the customer voice into company decisions.

Help Scout builds customer support software that treats people like people, not tickets, serving over 10,000 companies worldwide. They are a fully remote team of 120+ teammates with a culture focused on ownership, curiosity, and quality.

$0–$155,000/yr
Unlimited PTO

  • Drive revenue growth through upselling and cross-selling within your account portfolio.
  • Build strong, long-term customer relationships to ensure retention and satisfaction.
  • Collaborate with internal teams to execute strategies for account expansion and churn prevention.

Dutchie is a comprehensive technology platform powering dispensary operations and providing safe access to cannabis. It powers thousands of dispensaries across 40+ markets in the US and Canada, backed by over $600M in funding and named a top innovative company.

US

  • Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
  • Own client relationships as the senior operations owner for high-priority accounts.
  • Manage escalations end-to-end and drive activation and growth strategies.

They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.

Canada

  • Own and develop key client relationships, acting as the strategic lead and advocate for your customers.
  • Drive retention and growth through upsell and cross-sell strategies, ensuring long-term partnerships.
  • Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies.

Keyloop bridges the gap between dealers, manufacturers, technology suppliers, and car buyers, empowering them to fully embrace digital transformation. They are a global team of industry experts fostering an inclusive culture and supporting employee growth and collaboration.

US

  • Sell mission critical and transformational projects to organizations of significant value.
  • Collaborate with Core Account Executives, Sales Engineering, and Business/Sales Development teams.
  • Drive territory strategy and expand current customers through up-sell and cross-sell motions.

Conga aligns commercial operations to help companies run as connected, smarter businesses. With over 10,000 customers worldwide including more than 50% of the Fortune 100, they foster a community where colleagues can thrive through innovation and growth.

$95,000–$120,000/yr
US

  • Own a full book of business post-sale, managing the customer lifecycle from value-based selling through activation and adoption.
  • Drive Net Dollar Retention by identifying growth opportunities, building pipeline, and positioning the right solutions for each customer.
  • Maintain organized visibility across the book, forecasting churn and expansion revenue while using AI tools for daily operations.

Gusto is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR. With teams in Denver, San Francisco, and New York, the company supports over 500,000 small businesses nationwide and builds a workplace reflecting its diverse customers.

US

  • Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
  • Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
  • Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.

CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.

$180,050–$270,100/yr
EMEA Unlimited PTO 16w maternity 16w paternity

  • Lead a high-performing team of Senior Account Managers to grow and retain Mid-Market and Enterprise customers across EMEA, owning forecasting, coaching, and deal execution.
  • Drive commercial excellence through pipeline management, performance coaching, and revenue attainment while ensuring strong cross-functional partnerships.
  • Build a culture of accountability and continuous improvement by analyzing business performance, identifying trends, and providing actionable insights to senior leadership.

Remote solves modern organizations' biggest challenge by enabling compliant global employment for businesses of all sizes to recruit, pay, and manage international teams. As a fully remote company with employees on six continents, we foster an innovative and future-focused culture where every role incorporates automation and AI.

$60,000–$70,000/yr
US Unlimited PTO

  • Drive customer retention and identify upsell opportunities while managing a high volume of accounts.
  • Build strategic relationships with leadership-level contacts and host Quarterly Business Reviews to mitigate risks.
  • Exceed quarterly renewal and net renewal goals by partnering with internal teams and coordinating with procurement.

Acquia empowers the world’s most ambitious brands to create digital customer experiences with its open source Drupal-based Digital Experience Platform. Headquartered in Boston, the company is a Great Place to Work-Certified firm, listed among the world’s top software companies, and fosters an inclusive, innovative culture.

United States

  • Own the post-implementation relationship for a portfolio of accounts, driving adoption, renewal, expansion, and advocacy.
  • Build deep relationships with VP and C-level stakeholders, leading strategic business reviews that connect Spekit's impact to revenue goals.
  • Collaborate cross-functionally to shape product and go-to-market strategy, while identifying expansion opportunities and managing escalations.

Spekit builds a context-aware experience with Sidekick, an execution layer that translates complex signals into in-flow coaching and automated workflows for revenue teams. Backed by over $60M from top venture firms and recognized as a Gartner Visionary, the company fosters a culture of innovation and collaboration, with a lean team focused on reimagining how people work in an AI-first world.

$40,000–$50,000/yr
UK

  • Manage a portfolio of client accounts to drive net revenue retention and expansion.
  • Proactively identify and close upsell and cross-sell opportunities within existing accounts.
  • Lead onboarding, implementation, and business reviews to ensure measurable ROI.

Appointedd is a B2B SaaS company that provides an appointment scheduling and customer management platform. It is a growing company with a customer success-focused culture, emphasizing proactive revenue growth and client partnerships.

$120,000–$140,000/yr
US

  • Manage a book of existing customers, driving retention and expansion revenue through strategic account planning and executive relationships.
  • Identify whitespace opportunities and generate pipeline within assigned accounts to grow net-new revenue.
  • Collaborate with Customer Success and cross-functional teams to ensure customer adoption and deliver value-driven Executive Business Reviews.

Firstup provides a digital employee experience platform that connects organizations with their employees. The company fosters a culture of customer success and innovation, with a focus on driving measurable business outcomes.

$150,000–$170,000/yr
US Unlimited PTO

  • Lead, coach, and develop a team of Account Managers to drive expansion revenue across SMB and mid-market customers.
  • Translate revenue goals into clear frontline expectations and build operating rhythms to reinforce them.
  • Partner with Client Success, Sales, Revenue Operations, and Product to improve account expansion strategy and execution.

Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. As the fastest growing company in the therapy EMR space, they cultivate a culture of smart work, positive impact, and talented people.

$48,300–$108,660/yr
EMEA 16w maternity 16w paternity

  • Manage and grow a portfolio of existing customers across Remote's full product suite, including EOR, Global Payroll, and Contractor of Record.
  • Drive expansion by cross-selling and upselling, building relationships with multi-stakeholder organizations.
  • Serve as a trusted advisor to senior buyers, navigating multi-threaded deals and solving for customer needs.

Remote is a global HR platform that helps businesses hire, pay, and manage international teams compliantly. With a distributed workforce across 6 continents and a culture focused on async work and innovation, Remote fosters a diverse and inclusive environment.

US

  • Own and grow a portfolio of strategic existing customers, driving retention and expansion.
  • Work cross-functionally with Sales Development, Customer Success, and Marketing to generate leads.
  • Maintain strong account planning, pipeline management, and consistently exceed revenue targets.

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team united by a culture of humility, curiosity, and collaboration.