Manage and nurture a portfolio of key accounts, understanding their business objectives to drive adoption.
Build strategic relationships with VP and C-level stakeholders, acting as a trusted advisor.
Develop comprehensive Customer Success Plans that deliver measurable ROI.

Revenue Growth & Pipeline Generation:

Consistently meet or exceed quarterly revenue targets through upsell and cross-sell initiatives.
Proactively generate and maintain a robust 4x pipeline to fuel growth.
Navigate and close large, complex deals by engaging multiple executive-level stakeholders.

Value Realization:

Help clients identify industry-specific use cases and articulate compelling ROI.
Analyze account metrics and sales data to refine territory strategy.
Lead cross-functional collaboration with Implementation, Support, Billing, and Deal Desk teams.

Freshworks

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.

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