Source Job

• Lead global Customer Success, Implementation, and Support function in an enterprise SaaS environment.
• Own strategic customer relationships, retention performance, and customer advocacy.
• Develop and mentor a team of 10 professionals and scale operational processes.

This company provides enterprise SaaS solutions addressing complex workplace, parking, and transportation challenges. It is a growing organization with a values-driven team that prioritizes customer outcomes, collaboration, and mutual support.

• Lead and mentor a team of Customer Success Managers to drive retention and expansion.
• Build scalable processes and optimize the end-to-end customer lifecycle.
• Partner with Sales, Product, and other teams to advocate for customer needs.

Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.

• Lead and coach a team of 4-6 Customer Success Managers across EMEA and APAC.
• Drive retention and growth by supporting complex renewals and account expansion.
• Collaborate cross-functionally to improve processes and customer outcomes.

The company specializes in device intelligence and online fraud prevention technology. It fosters a collaborative, inclusive workplace with a distributed team, valuing diverse perspectives and professional development.

• Own retention and consumption across the full customer base, driving gross retention and expansion.
• Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
• Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.

Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.

• Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
• Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
• Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.

LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.

• Own post-sale customer experience and retention across global accounts.
• Build training and adoption programs that drive product usage.
• Identify expansion opportunities and partner with Sales on upsell motion.

SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.

• Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
• Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
• Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.

Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.

• Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
• Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
• Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.

We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.

• Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
• Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
• Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.

• Own customer issue resolution and drive clear communication until problems are fully resolved.
• Build strong customer relationships and coordinate with Sales, Marketing, and Support to deliver seamless experiences.
• Mentor junior team members and champion best practices in a collaborative remote environment.

Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.

• Lead, coach, and develop a team of Customer Success Managers to build strong, trusted customer partnerships.
• Own net revenue retention and drive end-to-end renewals, upsell, and expansion strategies across your portfolio.
• Collaborate cross-functionally and act as executive sponsor for key accounts to deliver seamless service.

Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.

• Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
• Build multi-threaded relationships with executives and decision makers to align on business outcomes.
• Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.

Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.

• Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
• Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
• Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.

Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.

• Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
• Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
• Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.

Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.

• Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
• Build, scale, and mentor a high-performing customer success team, including managers and leaders.
• Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.

The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.

• Build trusted advisor partnerships with clients, aligning platform value to their business goals.
• Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
• Maintain accurate client records in Salesforce and collaborate with internal teams.

Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.

• Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
• Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
• Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.

Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.

• Own the full partner journey from sales handoff through implementation, adoption, and renewal.
• Launch and scale Grower Concierge as its own business line, hiring and managing a seasonal team.
• Define metrics, build repeatable playbooks, and serve as an executive partner for enterprise accounts.

FarmRaise helps farmers unlock programs that pay them for good stewardship, with a platform called Passport. We are a nimble, fast-moving team partnering with universities, government agencies, and major agribusinesses across North America.

• Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
• Lead onboarding through renewals, including commercial negotiations and success planning.
• Collaborate with engineering and product teams to align customer goals and improve experiences.

A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.

• Define and execute the regional customer success vision and strategy for the Americas financial services business.
• Lead and develop a high-performing customer success organization while partnering with Sales, Engineering, and Product Management.
• Build trusted relationships with senior customer stakeholders to drive adoption, retention, and growth.

SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.