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Key Responsibilities:
- Provide oversight to contracted patient support agents against performance metrics and accuracy.
- Develop and maintain SOPs for IovanceCares Patient and Reimbursement Support programs.
- Liaise with case management and payer access teams for complex reimbursement resolution.
Collaboration:
- Interface with key community accounts and healthcare teams at treatment centers.
- Partner with field sales, marketing, medical affairs, and legal stakeholders.
- Deliver positive patient and provider experiences through action plans and barrier troubleshooting.
Qualifications:
- Minimum 8 years of experience with a bachelor's degree in patient services or reimbursement.
- Strong understanding of healthcare industry, payer landscape, and patient access.
- Ability to prioritize cases, work autonomously, and communicate effectively in a fast-paced environment.
Iovance Biotherapeutics Inc.
Iovance Biotherapeutics is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. The company operates as an end-to-end cell therapy company with U.S.-based manufacturing scaled to serve thousands of cancer patients worldwide each year.