Source Job

• Design and implement a zero-touch renewal process for the Digital segment.
• Shift support-heavy tasks out of manual CSM workflows.
• Launch automated adoption sequences that drives a 15% increase in product adoption.

MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.

• Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
• Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
• Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.

Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.

• Build and maintain strategic automations and standardized processes that support cross-functional teams.
• Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
• Provide strategic insights, actionable recommendations, and performance reporting to leadership.

ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.

• Lead and improve end-to-end Customer Success & Experience operations.
• Define, standardize, and report on key customer success metrics.
• Drive automation and system enhancements across CRM and customer success platforms.

MNTN provides advertising software for brands to reach their audience on TV, web, and mobile. They pride themselves on their values and were named one of Ad Age’s Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023.

• Develop and execute the Digital Customer Success strategy.
• Recruit, manage, and develop a high-performing Digital Customer Support team.
• Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.

symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.

• Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
• Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
• Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.

ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.

• Build our post‑sales strategy, including defining core CX roles and responsibilities.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
• Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.

Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

• Lead and scale a team of CSMs focused on product adoption and value delivery.
• Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
• Build scalable systems and collaborate cross-functionally to enhance the customer journey.

CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.

• Define and lead the Marketing Operations strategic vision.
• Lead the enterprise marketing analytics function, leveraging AI-driven tools.
• Architect, optimize, and govern all core operational flows.

Newsela takes authentic, real-world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting.

• Own and manage a portfolio of parent enterprise accounts.
• Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
• Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.

• Serve as the primary point of contact for strategic customers, partnering closely to help them launch, grow, and scale successful communities.
• Guide customers through onboarding and rollout, ensuring strong product adoption across both web and mobile.
• Proactively help customers unlock ongoing value from Circle over time, shaping how Customer Success at Circle scales in the years ahead.

Circle is building the world’s leading all-in-one platform for online communities. They are a fully remote company of around 200 team members from 30+ countries around the world and seek exceptional individuals to create a meaningful impact.

• Drive expansion and usage across mid-market and enterprise segments.
• Set strategy, own execution, and run experiments across marketing channels.
• Unify PLG and SLG motions at a profitable, fast-growing company.

Zapier is a platform that helps millions of businesses globally scale with automation and AI. They are a remote company that offers flexibility and collaboration with brilliant people.

• Own and improve the company’s operating model.
• Establish, own, and maintain company-wide KPIs.
• Improve cross-team coordination, ownership, and documentation.

SaaS Group is a company that acquires small software treasures and polishes them into industry stars. They have a dynamic, fully remote team of nearly 350+ colleagues spanning 50+ countries and grow 23 exciting brands under their umbrella.

• Lead operational strategy and execution within the Documents & Onboarding Team.
• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.

Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Align sales strategies with business objectives.
• Drive revenue forecasting, reporting, and ensure data integrity.
• Optimize processes and build scalable programs that directly impact growth and retention.

Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Be a catalyst for pipeline growth and define how we scale demand at our next stage of growth.
• Build a culture of creative experimentation by leading ongoing testing across channels and messages.
• Strengthen the connection between Marketing, Sales, and Rev Ops to ensure high-quality, measurable pipeline.

Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands, helping marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. They are a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader, having scaled their platform and community of merchants since their $50M Series B in 2021.

• Champion the transition to a platform and software business model.
• Hire, mentor, and lead a high-performing team of CSMs.
• Drive adoption of new platform features and software modules.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.

• Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
• Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
• Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.

Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.

• Build and scale the Business Value function.
• Lead customer transformation & executive value conversations.
• Ensure defensible measurement & analytical rigor.

Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and automate conversations. They are recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

• Lead the design, delivery, and scale of our customer operations function.
• Deliver frictionless, compliant, and high-impact service experiences for personal banking customers.
• Increase productivity and efficiency through great people leadership.

Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers with hot coral cards, get-paid-early feature, financial education, and award winning customer service.