Director of Growth Operations, Campaign Monitor (Self-Service)
Benefits
Unlimited PTO
Similar Jobs
See allCustomer Success Operations
MagicSchool
Global
SaaS
Customer Success
Data Analysis
Manager of Customer Success, Higher Education Strategic Accounts
Instructure
SaaS
Salesforce
Gainsight
Customer Success Strategy & Operations
ElevenLabs
Global
SQL
Data Visualization
Process Improvement
Senior Revenue Operations Manager, Customer Success & Experience
MNTN
US
Salesforce
Data Analysis
Project Management
Digital Customer Success Program Director - ChurnZero
ChurnZero
US
SaaS
Data
Strategic Planning
Cross-Functional Execution:
- Orchestrate the execution of growth strategies across Marketing, Product, and Customer Success.
- Translate growth strategies into clear plans with owners and measurable outcomes.
- Ensure alignment and accountability across teams.
Business Performance Visibility:
- Own business-level performance visibility for Campaign Monitor self-service, including revenue, bookings, customer growth, retention, and expansion metrics.
- Track progress, surface risks, and drive timely decision-making through weekly business reviews and quarterly planning.
- Partner with senior leadership on forecasting, revenue modeling, and performance analysis.
Customer Success Operations:
- Oversee Customer Success operations through close partnership and shared accountability.
- Define engagement models, retention processes, and playbooks.
- Develop capacity planning strategies to optimize resource allocation.
Marigold
Marigold is a fast-growing marketing technology company that helps growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.