Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.
Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.
Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Lead and grow a high-performing customer support team.
Ensure targets for service levels and customer satisfaction are met.
Foster a high-trust culture with clear ownership and accountability.
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.
Ensure client teams meet or exceed client service level agreements (SLAs) and to grow accounts.
Provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern.
Partner with the Managing Director to develop strategies and foster relationships to drive growth within assigned accounts.
Williams Lea by RRD provides global business support services with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing and communications services, helping clients operate efficiently.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.
Driving operational excellence across the Customer Experience (CX) organization.
Shaping the rhythm of the business and aligning cross-functional teams.
Translating data into insight-driven decision-making.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.
Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.
Lead and develop a team of Performance Specialists.
Own the strategy for coaching frameworks and performance improvement initiatives.
Collaborate with BPO leadership on performance expectations and improvement plans.
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.
Lead and improve end-to-end Customer Success & Experience operations.
Define, standardize, and report on key customer success metrics.
Drive automation and system enhancements across CRM and customer success platforms.
MNTN provides advertising software for brands to reach their audience on TV, web, and mobile. They pride themselves on their values and were named one of Ad Age’s Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Interface directly with clients to manage questions and feedback.
Analyze trends in client activity and inquiries to improve the product.
Identify and develop operational efficiencies to scale the business processes.
River is building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin. They are a fast-growing company that has raised more than $50 million from leading investors.
Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.