Director, Customer Engagement Strategy & Operations

Drive Customer & Partner Engagement:

• Collaborate with Sales leadership, Business Development, and Product and Engineering teams.
• Ensure comprehensive preparation for all customer and partner engagements.
• Attend customer and partner meetings, capture key takeaways, maintain milestones.

Surface and Synthesize Customer & Partner Insights:

• Actively listen for and capture themes, signals, and feedback across customer and partner engagements.
• Identify patterns and ways to leverage what we hear from customers.
• Engage cross-functionally on key company priorities.

Qualifications:

• 15+ years of overall experience including exposure to product, sales, strategy, partnerships, or similar functions; 4+ years in top-tier management consulting strongly preferred.
• Executive presence, with outstanding verbal and written communication skills; equally fluent presenting to a C-suite audience as writing a tight briefing document.
• Demonstrated learning agility and a continuous improvement mindset.