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First-line Product Support:
- Act as the first point of contact for operational product tickets.
- Answer day-to-day product questions clearly and confidently.
- Provide live training to drive effective product adoption.
Product insight escalation:
- Propose, discuss and support product solutions that maximise self-service.
- Identify recurring patterns in tickets and queries.
- Feed structured insights into the Product Manager.
Adoption and practical enablement:
- Help customers use the product correctly and confidently - especially driving adoption of our exciting new Enterprise Management Console (EMC).
- Reinforce new feature releases through practical support.
- Spot when customers are under-utilising features and provide guidance.
Appointedd
Appointedd powers high-value customer moments for premium retail brands. Their platform supports complex booking, scheduling and in-store service journeys, driving real revenue impact. As they grow, they're enhancing their product team to ensure customers are well supported.