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What You'll Do:
- Manage the client lifecycle across a portfolio of named enterprise accounts, focusing on retention and churn reduction.
- Discover and influence client internal success metrics, ensuring stakeholders understand and achieve ROI.
- Partner with cross-functional teams (Account Directors, Technical Account Managers) for a unified value-based approach.
What You'll Bring:
- Bachelor's degree and 3+ years of experience in account management, sales, or client services, ideally in SaaS or e-commerce.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with executive champion experience.
Why Join Bazaarvoice:
- Customer is key: we see our success through customers' outcomes.
- Transparency and integrity builds trust: we do the right thing when faced with hard choices.
- Passionate pursuit of performance: we hire for passion, drive, and curiosity.
Bazaarvoice
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content. Founded in 2005, the company is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia, and is recognized as a Great Place to Work in multiple countries.