Principal Customer Success Manager - Ostro
Benefits
Unlimited PTO
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About the Role:
- Own key client relationships for Ostro, Veeva's premier brand engagement platform for life sciences.
- Drive innovative strategies that maximize ROI and champion clients' commercial goals internally.
What You'll Do:
- Build executive relationships to drive satisfaction, retention, renewals, and growth.
- Translate analytics and campaign performance into actionable business recommendations.
- Partner cross-functionally to deliver exceptional client experiences and flawless execution.
Requirements:
- 7+ years of digital marketing strategy, client services, or account management in pharma/healthcare.
- Proven success managing enterprise client relationships and growing strategic accounts.
- Deep understanding of omnichannel digital marketing and FDA promotional guidelines.
Perks & Benefits:
- Medical, dental, vision, and basic life insurance.
- Flexible PTO and company paid holidays.
- Retirement programs and 1% charitable giving program.
Veeva Systems
Veeva Systems is a mission-driven cloud pioneer helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue and are legally bound as a public benefit corporation to balance customer, employee, society, and investor interests.