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About the Role:
- Lead client retention and growth on the Customer Experience Team.
- Focus on client retention, growth, and deep relationship building.
Responsibilities:
- Build retention and expansion strategies for assigned accounts.
- Drive revenue retention to 95%+ and grow through upsells.
- Conduct market analysis and bring client feedback to the company.
Qualifications:
- MBA required with consulting and healthcare experience.
- GenAI-fluent and experienced in growth-stage companies.
- Strong negotiation and relationship navigation skills.
Culture & Perks:
- Positive, diverse, and supportive culture.
- Fully remote role with 30-50% travel.
- Competitive salary and benefits.
Hello Heart
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.