Senior Strategic Account Manager

Your role:

• Own the most complex, highest-ARR accounts in the portfolio, building quarterly account plans and stakeholder mapping.
• Lead complex renewals and pricing migration conversations with confidence, navigating procurement and legal.
• Drive expansion from demonstrated value, using usage data and outcome metrics to build ROI stories.

Your team:

• Join a structured AM/CSM team where autonomy is expected and operational rigor is non-negotiable.
• Collaborate cross-functionally with Product, Finance, and Legal on complex accounts.
• Execute the pricing migration across the full book and build executive multi-threading.

What you'll bring:

• 4+ years in SaaS account management or customer success with enterprise or upper mid-market experience.
• Proven track record of meeting or exceeding NRR targets, including renewals with procurement and legal.
• Rigorous CRM discipline and daily use of AI tools for meeting prep and research.

What the job comes with:

• Base salary of $100k - $120k and OTE of $170k - $200k, with LTIP and RRSP.
• Family health insurance, telemedicine, and annual wellness budget.
• Flexible vacation policy and remote work with Montreal office access.