Account Director

About the Role:

• We are seeking a strategic Enterprise Account Director to own the post-sale relationship and outcomes for our largest accounts.
• You will serve as the primary strategic partner for a portfolio of high-value enterprise customers.
• This role combines enterprise-grade relationship skills with operational rigor and commercial instincts.

What You'll Own:

• Enterprise Relationship Outcomes: own the overall post-sale relationship, build executive sponsorships, and multi-thread across accounts.
• Pilot Execution & Implementation: drive outcome-driven pilots with clear goals and conversion criteria.
• Success Planning & Health: define success criteria, lead business reviews, and proactively manage risk.
• Renewal & Expansion: own renewal strategy, identify growth opportunities, and maintain CRM hygiene.

Who You Are:

• Strategic and customer-first, building trust and turning ambiguity into guidance.
• Executive-ready, comfortable leading senior stakeholder conversations.
• Operationally rigorous, managing complex implementations without losing sight of the big picture.
• Proactive and outcomes-driven, anticipating risk and taking ownership through resolution.
• Collaborative, working effectively across CS, Sales, Product, Support, Engineering, and Marketing.

Qualifications:

• 5+ years in B2B SaaS Customer Success, Implementation, or Enterprise Account Management.
• Experience owning relationships with complex, multi-stakeholder enterprise customers.
• Experience managing renewals, mitigating churn risk, and identifying expansion opportunities.
• Strong written and executive-level verbal communication skills.
• High proficiency using AI tools to improve productivity and decision quality.