Own end-to-end relationships for 8-10 strategic enterprise merchants, driving retention, expansion, and profitability.
Develop and execute account plans, build multi-threaded executive relationships, and lead complex renewals and upsells.
Partner with cross-functional teams to translate performance data into business cases and deliver measurable customer value.
Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.
Own the customer lifecycle by managing transitions from onboarding to long-term adoption and revenue growth.
Drive growth and retention through strategic account plans and shared KPIs.
Advocate for customers by collaborating with internal teams to align needs with business strategy.
Versapay is a platform that simplifies B2B payments and cash flow management. With over 10,000 customers and $300B+ in payments volume annually, they foster a data-driven and customer-focused culture.
Own a portfolio of eCommerce brands, using data and AI to drive customer outcomes, retention, and growth.
Monitor usage, adoption, and risk signals to prioritize accounts and run focused consultations that maximize value.
Identify upgrade and cross-sell opportunities within your portfolio, turning them into revenue while preventing churn.
Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Help customers stay engaged by monitoring account activity and providing relevant guidance.
Make customer education easy to access through communications, webinars, and automated programs.
Support retention and growth by recognizing risk signals and connecting customers with internal partners.
Medely is a high-growth series-C technology start-up reimagining healthcare work with an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative individuals, they are dedicated to redefining how healthcare workers and facilities provide patient care.
Own and drive customer health for a portfolio of EMEA enterprise and mid-market accounts, acting on risks before they escalate.
Serve as a fraud, identity, and AML subject matter expert, advising customers on risk strategy and verification optimization.
Run executive business reviews, quantify ROI, and partner with Account Managers on renewal and expansion opportunities.
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering, and other financial crimes using AI, biometrics, and automation. With a global footprint and a team that values Integrity, Diversity, Empowerment, Accountability, and Leading Innovation, Jumio is a fast-growing leader in identity verification and eKYC solutions.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Serve as the primary point of contact for a growing portfolio of CPG brands, driving satisfaction and long-term value.
Leverage eCommerce data and platform expertise to help clients maximize their digital shelf performance.
Build trusted relationships and provide strategic guidance while managing expectations and collaborating cross-functionally.
NIQ is the world's leading consumer intelligence company, delivering complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets and over a century of industry leadership, NIQ combines advanced analytics with a holistic retail read to empower brands, retailers, and innovators.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Ensure customers realize ongoing value from Depositions by Filevine through adoption and retention.
Monitor customer health metrics and assist in forecasting retention and growth.
Partner with cross-functional teams to support go-to-market initiatives and customer education.
Filevine is a Legal AI company delivering Legal Operating Intelligence for legal work. They are a rapidly growing technology company with a team of exceptional collaborators, recognized by Deloitte and Inc.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Own day-to-day engagement and success plans for Trulioo's largest customers across payments, crypto, and financial services.
Lead high-stakes customer engagements, resolve escalations, and drive adoption of Trulioo's full product suite to achieve high NPS.
Leverage AI and data analysis to identify upsell opportunities, streamline workflows, and mentor the customer success team.
Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, reduce costs, and fight fraud by verifying over 5 billion people and 700 million business entities across 195 countries. Headquartered in Vancouver with offices in San Diego and Dublin, Trulioo is a people-first company recognized as a BC Top Employer, fostering a collaborative and inclusive culture.
Manage complex onboarding of 100+ accounts simultaneously, collaborating with internal and external stakeholders to streamline processes.
Serve as primary representative for assigned accounts, ensuring seamless communication and satisfaction with executives and C-suite leaders.
Drive growth and strategic partnerships through customer meetings, quarterly reviews, and cross-functional collaboration.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics. The company is rapidly growing and values collaboration, innovation, and a commitment to patient care.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Lead customer onboarding and connect Jira and GitHub for each customer's first study.
Run the ongoing account rhythm: monthly capitalization updates and annual filing deadlines.
Own renewals and find expansion opportunities, bringing customer feedback to the product team.
Neo.Tax is an AI-driven platform that automates the R&D tax credit and software capitalization for modern software companies. You’ll join a small team early and shape how we do customer success, with direct access to leadership and the product team.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own post-sale experience for strategic enterprise customers and scale Customer Success.
Build and lead a high-performing CSM team with clear playbooks and career paths.
Serve as executive sponsor, driving adoption, retention, and expansion revenue.
HappyRobot builds AI-powered workers that automate enterprise operations, from voice and email to decision-making across entire systems. Backed by a16z and Y Combinator with over $200M raised, it's a fast-growing startup with a culture of ownership and urgency.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.
Manage and grow client relationships to ensure optimal use of PointClickCare solutions.
Act as a trusted advisor to executive leadership, driving business alignment and value.
Provide early warning and churn mitigation strategies to maintain customer health.
PointClickCare offers cloud-based software solutions for acute and long-term post-acute care markets, helping providers care for vulnerable populations. The company is a leading healthcare technology firm with a strong focus on customer success and partnership.