Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Independently own a diverse book of Mid-Market and Enterprise customers, driving adoption and retention.
Lead renewal strategy and execution, including pricing conversations and multi-year negotiations.
Serve as a trusted advisor, identifying upsell opportunities and mitigating churn through data-driven engagement.
Fluxx is a collaborative grantmaking platform that helps foundations and agencies streamline the grantmaking process to get funding to those who need it. The company has a community of 450+ grantmakers and a people-first, inclusive culture focused on continuous learning.
Manage a portfolio of 40 mid-market and enterprise accounts, driving adoption, retention, and expansion.
Own customer onboarding, renewals, and proactive risk management using data-driven insights.
Act as the voice of the customer and collaborate cross-functionally to improve the product experience.
The company provides a rapidly evolving SaaS product that helps sales teams streamline their revenue workflows. It is an early-stage or rapidly growing organization with a fast-paced, dynamic culture.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Manage government accounts in the public sector, driving customer satisfaction and retention.
Serve as trusted advisor for onboarding, adoption, renewals, and growth initiatives.
Collaborate with sales and customer experience teams to identify upsell opportunities and mitigate churn.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that turn property uncertainty into decisive action for planning, building, insurance, and government. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.
Our partner provides advanced data management solutions, helping enterprises maximize value from data quality, governance, observability, and analytics. They foster a remote-first, collaborative culture focused on innovation, data-driven decision-making, and professional growth.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Drive long-term customer value and product adoption across strategic accounts.
Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.
WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.