Enterprise Customer Success Manager

The Role:

• Act as a trusted advisor for enterprise clients, connecting platform capabilities to business objectives and measurable outcomes.
• Manage the full customer lifecycle, from onboarding and adoption to renewals and expansions, in a remote-first environment.

Key Accountabilities:

• Develop structured account plans and success strategies aligned with customer priorities and data management goals.
• Partner with Sales, Product, and Engineering to ensure seamless implementation, adoption, and resolution of challenges.
• Drive retention, satisfaction, and growth through executive engagement, risk mitigation, and expansion opportunities.

Our Ideal Candidate:

• Brings at least five years of Customer Success or Account Management experience in enterprise SaaS/PaaS environments.
• Has strong technical understanding of data governance, data quality, and analytics solutions.
• Demonstrates commercial negotiation skills and success managing renewals, expansions, and complex stakeholder relationships.

Rewards:

• Competitive annual OTE of $130,000 to $170,000, including base salary and bonus.
• Comprehensive healthcare, 401(k) matching, flexible time off, paid parental leave, and equity incentives.
• Access to professional development resources, a global team culture, and flexible working arrangements.