Reporting to the Senior Director, Customer Success Commercial and Government, you will manage accounts in the commercial vertical.
Fully remote within the continental United States.

Responsibilities:

Manage a large portfolio of accounts, overseeing the complete customer lifecycle from onboarding to renewal.
Identify churn risks and implement proactive measures to ensure high retention.
Collaborate with Sales and Customer Experience teams to drive upsell and scalable engagement strategies.

Qualifications:

5+ years in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Bachelor's degree and proficiency in Salesforce and Microsoft Office.
Strong negotiation, communication, and program management skills.

Benefits:

Flexible time off plus 4 extra "YOU" days each year.
Generous parental leave policies and a Work from Overseas Policy.
Discounted private health insurance and a Nearmap subscription.

Nearmap

Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.

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