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Australia 2w PTO

  • Manage government accounts in the public sector, driving customer satisfaction and retention.
  • Serve as trusted advisor for onboarding, adoption, renewals, and growth initiatives.
  • Collaborate with sales and customer experience teams to identify upsell opportunities and mitigate churn.

Customer Success Account Management Salesforce Public Sector Program Management

20 jobs similar to Customer Success Manager (Public Sector) - Tech / SaaS

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Sweden

  • Develop and grow relationships within a portfolio of existing public sector customers in Sweden.
  • Drive customer retention, renewals, upsell, and cross-sell opportunities.
  • Build trusted relationships with C-level executives and stakeholders, leading commercial negotiations.

Unit4 provides innovative ERP solutions for mid-market service organizations, focusing on simplifying work and improving people's focus. With over 40 years of heritage, the company fosters a people-first culture that values autonomy, trust, and high performance.

North America India Unlimited PTO

  • Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
  • Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
  • Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.

Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.

$70,200–$75,600/yr
UK Ireland

  • Develop an existing portfolio of customer accounts across the public sector to deliver sales and growth targets.
  • Manage opportunities into the existing customer base and lead responses to large government tenders.
  • Build strong customer relationships and ensure the highest level of customer service.

Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in Microsoft, AWS, Oracle, and other platforms. They are a 3300+ employee, €350/£300m revenue business, values-driven, and have been a Great Place to Work for over 10 years.

$80,000–$100,000/yr
US

  • Own customer relationships and drive renewals and growth across your book of business.
  • Monitor adoption and train customers to maximize value from the GovDash platform.
  • Collaborate with product and engineering teams to share feedback and improve the product.

GovDash helps businesses win and deliver government contracts with an AI platform for the full contracting lifecycle. The company has raised $42M and its customers won over $5B in contracts, fostering a collaborative and supportive culture.

Global 4w PTO

  • Serve as the primary strategic partner for government regulatory boards and state agencies, building trusted relationships with executives.
  • Develop mission-aligned strategies that connect Propelus technology to agency mandates, Department of Health regulations, and public-sector priorities.
  • Take end-to-end ownership of the customer lifecycle, including engagement monitoring, customized training, and strategic business reviews.

Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. They are a trusted leader for over 20 years with a remote-first, global team, serving millions and recognized as a best place to work.

$66,663–$81,477/yr
Canada

  • Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
  • Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
  • Contribute to knowledge management by creating documentation, playbooks, and help center content.

Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.

Australia Unlimited PTO

  • Own and grow a book of ramped ANZ jewellery retailers as primary commercial contact.
  • Protect net revenue retention, identify churn risk, and expand account share across categories.
  • Run business reviews, take clean handoffs from AE, and coordinate with ops/support/finance teams.

Nivoda is a B2B marketplace connecting jewellery retailers with suppliers of diamonds, gemstones, and finished jewellery. They operate in 70+ countries with over $300M annual transactions, and maintain a remote-first, collaborative culture with a focus on ownership and growth.

  • Drive new, expansion, and renewal opportunities across all accounts.
  • Build executive relationships and lead complex, multi-stakeholder deal orchestration.
  • Prioritize effectively across a large book of business and use Check Point tools for pipeline management.

At Check Point, we protect over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. We are recognized for excellence and workplace culture, with a global team of smart, curious people who take ownership and solve complex problems.

$138,000–$172,000/yr
US Unlimited PTO

  • Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
  • Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
  • Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.

New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.

$50,000–$55,000/yr
US 3w PTO

  • Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
  • Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
  • Develop innovative solutions tailored to client needs and help them succeed in platform utilization.

Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.

US

  • Develop executive-level relationships within your territory and own customer engagements end-to-end from prospecting to close.
  • Demonstrate solution-based sales process in complex sales campaigns and strategically outbound prospect.
  • Champion Samsara's cultural principles as you scale globally and across new offices.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a recently public company with a high-performance culture, Samsara is a Great Place to Work and Best Place to Work 2024, representing more than 40% of global GDP across industries.

Australia 24w maternity 4w paternity

  • Manage a portfolio of 300 automotive dealer customers, building trusted relationships digitally.
  • Use data insights to improve product adoption, retention, and customer satisfaction.
  • Collaborate with sales and onboarding teams to deliver a seamless customer experience.

Carsales is an online vehicle marketplace that makes buying and selling cars a great experience. They have a large, evolving team with a collaborative culture, recognized as a Best Workplace in Australia.

$125,000–$133,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Independently own a diverse book of Mid-Market and Enterprise customers, driving adoption and retention.
  • Lead renewal strategy and execution, including pricing conversations and multi-year negotiations.
  • Serve as a trusted advisor, identifying upsell opportunities and mitigating churn through data-driven engagement.

Fluxx is a collaborative grantmaking platform that helps foundations and agencies streamline the grantmaking process to get funding to those who need it. The company has a community of 450+ grantmakers and a people-first, inclusive culture focused on continuous learning.

$75,000–$150,000/yr
US

  • Prospect new business with government customers and upsell/cross-sell within the existing install base.
  • Drive sales growth of state and federal accounts by solving client challenges with software, hardware, and SaaS solutions.
  • Collaborate with C-suite and influencers, managing multiple activities in a fast-paced environment.

Quadient supports businesses of all sizes in their digital transformation and growth journey with reliable, secure, and sustainable automation processes. The company fosters an inclusive, people-first culture where diverse teams collaborate to drive innovation and make an impact.

US Unlimited PTO

  • Lead growth of public sector business across federal, state, and local government accounts.
  • Build and lead a high-performing enterprise sales organization and own revenue strategy.
  • Guide complex government sales cycles and develop partner ecosystems for AI solutions.

They are a technology company focused on AI agents for the public sector. They operate in an early-stage, high-ownership environment with a strong emphasis on mission-driven outcomes.

$75,000–$80,000/yr
US Unlimited PTO

  • Manage client retention, growth, and successful onboarding of new clients.
  • Oversee day-to-day account activities, program execution, and client reviews.
  • Collaborate with internal teams to drive engagement and resolve issues.

Personify Health offers a personalized health platform that combines health plan administration, wellbeing solutions, and care navigation to improve outcomes. The company is mission-driven, values diverse perspectives, and supports employee wellbeing with professional development and comprehensive benefits.

$65,599–$88,200/yr
US

  • Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
  • Conduct workshops and create success plans to maximize customer value and ensure adoption.
  • Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.

$120,000–$130,000/yr
US

  • Own the end-to-end contract renewal lifecycle for a portfolio of ~45 high-value accounts, ensuring high retention and minimizing churn.
  • Serve as the primary trusted advisor, conducting QBRs to measure satisfaction and demonstrate ROI.
  • Identify, qualify, and cultivate expansion and upsell opportunities within existing accounts to drive growth.

Quantum Sky engineers the advantage across cyber, networks, software, and quantum for mission-critical operations. The company fosters a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology.

$90,000–$130,000/yr
US

  • Manage and grow relationships with assigned strategic accounts to drive client satisfaction and retention.
  • Develop account plans and collaborate with internal teams to identify expansion and upsell opportunities.
  • Analyze account data to identify trends and performance gaps, providing consultative guidance to clients.

Entrata provides a property management software platform for the multifamily housing industry. As a growing technology company, it emphasizes a collaborative culture and values employee development.

$100,000–$120,000/yr
Canada

  • Own the most complex, highest-ARR accounts by building quarterly account plans and multi-threaded relationships.
  • Lead complex renewal negotiations and pricing migration conversations with executive credibility.
  • Drive expansion from demonstrated value and use AI tools daily to prepare for customer conversations.

Workleap is a Montreal-based tech company providing software solutions for employee management. With over 15,000 companies worldwide, they offer products like Workleap Agent and ShareGate, fostering a builder culture with a focus on making simple, impactful products.