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• Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
• Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
• Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.

Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
• Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
• Build adoption and value plans with customers to set a long-term vision for success and growth.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.

• Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
• Build trusted strategic relationships across complex organizations and stakeholders.
• Analyze customer usage data to improve engagement, retention, and growth.

The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.

• Own a book of customers and drive their retention, delight, and commercial growth.
• Become a product expert and advocate for customers while identifying upsell opportunities.
• Collaborate with implementation and product teams to improve processes and optimize customer experience.

Griffin is a fully regulated UK bank that powers accounts and payments for fintechs and platforms. The company has a remote-first, high-autonomy culture with a small but growing team.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
• Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
• Drive customer retention, contract renewals, and expansion opportunities while managing escalations.

Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Own and grow a book of ramped ANZ jewellery retailers as primary commercial contact.
• Protect net revenue retention, identify churn risk, and expand account share across categories.
• Run business reviews, take clean handoffs from AE, and coordinate with ops/support/finance teams.

Nivoda is a B2B marketplace connecting jewellery retailers with suppliers of diamonds, gemstones, and finished jewellery. They operate in 70+ countries with over $300M annual transactions, and maintain a remote-first, collaborative culture with a focus on ownership and growth.

• Respond to sales leads and inquiries, guiding customers through the car-buying process with honesty and transparency.
• Leverage CarMax's inventory to recommend vehicles and assist with online sales, appraisals, financing, and delivery scheduling.
• Achieve individual sales targets while providing exceptional customer service and ensuring a seamless transition from online to in-store.

CarMax is the nation's largest retailer of used cars, disrupting the auto industry with honest and transparent car-buying. With over 30,000 associates and 250 locations, it is recognized as a Fortune 100 Best Company to Work For, fostering a culture of innovation and community.

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
• Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
• Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.

• Meet and exceed team growth sales goals and renewal rate targets of 83%.
• Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
• Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.

• Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
• Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
• Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.

• Act as the primary point of contact for existing customers, focusing on retention, satisfaction, and growth.
• Sell products and services virtually via phone, email, and video conferencing while managing client relationships.
• Execute sales strategies, provide insights, and identify upsell opportunities to consistently meet quotas.

Cars Commerce simplifies the car buying and selling process through its marketplace and technology solutions. The company fosters a collaborative and innovative culture, emphasizes values like 'Rise Together' and 'Open to All', and was named one of Built In's 2026 Best Places to Work.

• Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
• Own medium to large projects like building in-app onboarding experiences and live webinar series.
• Collaborate with customers to solve complex challenges and drive retention best practices.

Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Lead and develop a high-performing Customer Success team to drive retention and expansion.
• Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
• Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.

Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.

• Complete Remote Video Assessments and generate reports using a digital app.
• Contact customers to book assessments and liaise with owners and buyers.
• Monitor booking progress and resolve issues to ensure timely turnaround.

RedBook Inspect provides third-party vehicle inspections for buyers, rideshare, and finance sectors. As part of carsales, it is recognized as one of Australia's Best Workplaces and values diversity and inclusion.

• Manage renewals and upsell opportunities for nonprofit partners across Canada.
• Build strong relationships with internal teams to understand partner needs.
• Develop and present tailored renewal plans and identify expansion opportunities.

Jobgether is a job matching platform that uses AI to connect candidates with opportunities. The company focuses on efficient, data-driven hiring processes and values transparency and fairness. They partner with companies to streamline recruiting and leverage technology to improve matching outcomes.

• Deliver standout customer experiences by handling inbound calls with high energy and genuine care.
• Educate and advocate by uncovering savings or coverage gaps and translating complex policy details.
• Guide and bind tailored policy packages across 55+ carrier partners and finalize coverage with ease.

Jerry.ai is an app that helps Americans manage car ownership, including insurance shopping, refinancing, safety, and repairs. Since launching in 2019, they have grown to over 5 million customers and are a profitable, remote-first company with offices in major cities.