Customer Experience Consultant Trainee

Role Responsibilities:

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.

Why CarMax:

• Be part of the nation’s largest retailer of used cars, with over 250 stores and 30,000 associates.
• Enjoy a culture of innovation, community, and recognition as a Fortune 100 Best Company to Work For.
• Work in a fast-paced, innovative environment with opportunities for growth and development.

Required Qualifications:

• Previous sales or customer service experience, ideally in retail or similar environments.
• Strong written and verbal communication skills, with attention to detail.
• Flexibility to work variable shifts, including nights, weekends, and holidays.