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Global 4w PTO

  • Serve as the primary strategic partner for government regulatory boards and state agencies, building trusted relationships with executives.
  • Develop mission-aligned strategies that connect Propelus technology to agency mandates, Department of Health regulations, and public-sector priorities.
  • Take end-to-end ownership of the customer lifecycle, including engagement monitoring, customized training, and strategic business reviews.

Customer Success Account Management Healthcare Compliance SaaS

20 jobs similar to Senior Customer Success Manager (Government)

Jobs ranked by similarity.

$80,000–$100,000/yr
US

  • Own customer relationships and drive renewals and growth across your book of business.
  • Monitor adoption and train customers to maximize value from the GovDash platform.
  • Collaborate with product and engineering teams to share feedback and improve the product.

GovDash helps businesses win and deliver government contracts with an AI platform for the full contracting lifecycle. The company has raised $42M and its customers won over $5B in contracts, fostering a collaborative and supportive culture.

$110,000–$130,000/yr
US Unlimited PTO

  • Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
  • Develop and implement customer success plans to ensure measurable outcomes and retention.
  • Analyze customer data to provide insights and drive product improvements.

Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.

US Unlimited PTO

  • Go onsite to meet end users and understand their biggest pain points.
  • Identify relevant features through deep engagement with customer workflows and integrate them with Forward Deployed Engineers.
  • Embed with Engineering and Product teams to incorporate field insights into product offerings.

Code Metal is a leader in automated software engineering, producing provably correct code with auditable proof. Founded in 2023 with offices in Boston and San Francisco, we are funded by Accel, Salesforce Ventures, and others.

$90,000–$110,000/yr
US Unlimited PTO

  • Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
  • Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
  • Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.

Accela provides a cloud-based platform of government software that helps agencies improve citizen engagement and streamline processes. With nearly 20 years of industry leadership, the company fosters a diverse, inclusive culture and offers a comprehensive benefits package.

$75,000–$150,000/yr
US

  • Prospect new business with government customers and upsell/cross-sell within the existing install base.
  • Drive sales growth of state and federal accounts by solving client challenges with software, hardware, and SaaS solutions.
  • Collaborate with C-suite and influencers, managing multiple activities in a fast-paced environment.

Quadient supports businesses of all sizes in their digital transformation and growth journey with reliable, secure, and sustainable automation processes. The company fosters an inclusive, people-first culture where diverse teams collaborate to drive innovation and make an impact.

US Unlimited PTO

  • Serve as Compliance Officer and HIPAA Security Officer, leading compliance and information security programs.
  • Own HIPAA/HITECH compliance, SOC 2 Type II certifications, and policy framework governance.
  • Partner with Engineering, DevOps, Legal, and other functions to embed security and compliance into operations.

Prompt delivers highly automated modern software to rehab therapy businesses, revolutionizing healthcare technology. As one of the fastest-growing healthcare SaaS companies, it fosters an innovative, remote-friendly culture with a talented team.

Canada Unlimited PTO 16w maternity 16w paternity

  • Build and maintain trusted relationships with institutional customers in medical education.
  • Drive customer adoption, retention, and renewal readiness while identifying expansion opportunities.
  • Collaborate with internal teams to enhance customer success processes and influence product decisions.

The partner company provides technology solutions for medical and health sciences education programs. They are a remote-first organization with a collaborative and purpose-driven team.

US

  • Own end-to-end lifecycle for top-tier partner accounts, from onboarding through renewal and expansion.
  • Build and execute multi-year strategic partner plans aligned with partner business objectives.
  • Drive expansion and upsell opportunities while proactively identifying partner health risks and expansion signals.

Strive Pharmacy is a personalized compounding pharmacy that prepares medications tailored to each patient's specific needs. The company is a growing, collaborative team focused on putting the human element at the center of care and supporting employees' personal and professional growth.

$90,000–$140,000/yr
US Unlimited PTO

  • Serve as the primary point of contact for clinical practices using Osmind's EHR and RCM platform.
  • Drive product adoption and retention by proactively resolving issues and delivering tailored training.
  • Collaborate cross-functionally to optimize workflows and identify expansion opportunities.

Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.

$196,733–$258,212/yr
Unlimited PTO

  • Lead enterprise compliance program execution, including strategy, risk assessments, and policy governance.
  • Oversee compliance investigations, monitoring, auditing, and regulatory change management.
  • Provide guidance on federal and state healthcare regulations and emerging risks, partnering with senior leaders.

Oscar is a health insurance company built on a full-stack technology platform, focused on serving members. We started in 2012 and foster a culture of authenticity and belonging, with a mission to change healthcare.

US Unlimited PTO 16w maternity 16w paternity

  • Own the V4G partner strategy across Federal and SLED, defining partner archetypes, tiering, and coverage model.
  • Own the V4G partner-sourced pipeline and ARR contribution, and define metrics for partner performance and network coverage.
  • Design programs and mechanisms that let the network scale, including partner tiering, enablement, co-sell motion, and standardized agreements.

Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance to earn and prove trust. They have a kind and talented team of hundreds of employees, and they are committed to building an inclusive culture.

$85,000–$125,000/yr
US

  • Lead seamless implementations and coordinate cross-functional go-lives.
  • Drive high-impact onboarding through launch strategies and engagement campaigns.
  • Own ongoing employer relationships as the strategic account owner.

We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.

$125,600–$172,700/yr
US

  • Leads cross-functional teams to deliver project milestones on time, within budget, and in alignment with strategic objectives.
  • Implements new ideas for revenue cycle, clinician solutions and procurement with the Federal Government.
  • Manages partner relationship between Federal Market Solutions and Government customers.

Solventum is a healthcare company that creates breakthrough solutions at the intersection of health, material and data science. They are a new company with a long legacy, focused on empathy and collaboration with healthcare professionals.

$110,000–$130,000/yr
US

  • Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
  • Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
  • Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.

$110,000–$130,000/yr
US

  • Lead a complex commercial account with strategic and operational leadership.
  • Build trusted client partnerships and deliver integrated communications programs across multiple channels.
  • Oversee budgets, forecasting, profitability, and team development to drive account growth.

Ashfield MedComms is a global leader in the medical communications space, serving clients across medical affairs, publications, and commercial. It is part of Inizio Medical, an international network, and is committed to an inclusive culture where diverse employees can flourish.

US Unlimited PTO

  • Serve as the customer champion and dedicated account owner for assigned customers, driving satisfaction and loyalty through proactive engagement.
  • Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations.
  • Guide customers throughout the product lifecycle, from initial rollout to ongoing management, renewals, and expansion opportunities.

MediSpend provides SaaS solutions for medical affairs and compliance. The company fosters a customer-centric culture and supports a fully remote workforce with a focus on employee well-being.

$36,667–$45,833/yr
Canada 6w PTO

  • Foster long-term customer relationships and drive strategic success initiatives.
  • Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
  • Identify upsell and expansion opportunities to maximize revenue growth and retention.

Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.

US

  • Lead cross-functional regulatory compliance initiatives across globally distributed teams.
  • Translate compliance priorities into technical requirements and executable programs.
  • Establish portfolio management frameworks and governance practices.

The company is a global organization that manages regulatory compliance, technology strategy, and product innovation across multiple functions. It has a large, globally distributed workforce and fosters a culture of collaboration, innovation, and continuous learning.

$118,000–$132,000/yr
US

  • Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
  • Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
  • Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.

PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.

$140,000–$160,000/yr
US

  • Lead client management and retention efforts within an assigned region, ensuring customer satisfaction and revenue growth.
  • Serve as the primary liaison between customers, TPA leadership, and internal teams, providing consultative account management.
  • Drive strategic initiatives to improve client retention, operational alignment, and overall financial performance.

Point C is a national third-party administrator that delivers customized self-funded benefit programs. We are a mission-driven company focused on innovative cost containment solutions.