Set strategic vision for client service excellence across a complex benefits administration environment.
Oversee performance management, team development, and cross-functional execution as a senior escalation point.
Collaborate with clients, project management, and customer success teams to drive retention, growth, and high-quality service delivery.
Our partner provides technology-enabled benefits administration solutions. They focus on client service excellence and operate in a complex benefits administration environment.
Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.
Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.
Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Drive client engagement and growth within the Partner Success Department, managing a region of plans with focus on retention, satisfaction, and expansion.
Build and maintain strong partner relationships, serving as the ongoing point of contact and leading Joint Operating Committee meetings.
Collaborate cross-functionally to resolve escalations, champion client needs, and provide input into product development as the voice of the customer.
Imagine Pediatrics is a tech-enabled, pediatrician led medical group that provides 24/7 virtual and in-home care for children with special health care needs. They are committed to breaking down barriers to quality care with compassion and creativity, working alongside families and providers.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Manage a portfolio of mission-driven clients, guiding them from onboarding to long-term success on the UpMetrics platform.
Build genuine relationships with client teams and serve as a trusted advisor on impact measurement and data best practices.
Drive revenue through renewals, expansions, and referrals while leading success planning and quarterly business reviews.
We provide an impact reporting platform combined with expert services to help mission-driven organizations collect, analyze, and learn from their data. We are a remote-first team with a culture of collaboration, integrity, and continuous improvement.
Develops and maintains trusted advisor relationships with existing customers and stakeholders to enhance retention.
Supports complex, high-profile accounts, collaborating with internal teams and external partners for best-in-class service.
Analyzes client requirements, drives issue resolution, and facilitates benefit changes with operational ownership.
Navitus is a pharmacy benefit manager (PBM) alternative dedicated to removing cost from the drug supply chain to make medications more affordable. The company is committed to diversity, creativity, and growth, fostering a team-oriented culture.
Manage client relationships and act as a sponsor for multiple projects concurrently.
Monitor project scope, cost, and deliverables to ensure alignment with contractual obligations.
Resolve client escalations and manage program-wide issues to keep projects on schedule.
Quantum Work Advisory, a subsidiary of Allegis Group, specializes in workforce technology and workforce transformation advisory services. Supported by Allegis Group's 40-year legacy and $15 billion in revenues, we are committed to transforming workforce strategies and enhancing organizational performance.
Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.
Lead seamless implementations and coordinate cross-functional go-lives.
Drive high-impact onboarding through launch strategies and engagement campaigns.
Own ongoing employer relationships as the strategic account owner.
We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
Deliver high-quality client service and manage employee benefits programs for complex accounts.
Build trusted client relationships, resolve benefit issues, and coordinate with carriers and vendors.
Prepare and lead meetings, develop member communications, and support benefits education sessions.
Jobgether is an AI-powered job matching platform that connects candidates with employers through fair and efficient processes. It operates as a remote-first company with a focus on technology-driven recruitment and team collaboration.
Lead day-to-day management of publications and medical affairs accounts as the primary client contact.
Oversee delivery of projects including meetings, congress activities, abstracts, manuscripts, and training materials.
Build client relationships, manage budgets, identify growth opportunities, and mentor junior team members.
Ashfield MedComms is a global leader in the medical communications space, serving pharmaceutical clients across medical affairs, publications, and commercial. As part of Inizio Medical, they have a network of agencies offering scale and expertise, with an inclusive culture focused on flexibility.
Lead development of business relationships and a team to achieve growth, retention, and profitability goals.
Manage membership forecasting, projections, and budget processes using performance indicators.
Cultivate relationships with key influencers and decision makers in the large group business segment.
Sentara Health is a not-for-profit integrated healthcare provider in Virginia and Northeastern North Carolina, with 12 hospitals and an 858,000-member health plan. With nearly 30,000 employees, it has been named 'Employer of Choice' for over ten years and recognized for best hospitals.
Deliver exceptional service to assigned clients by building strong relationships and demonstrating ROI throughout their lifecycle.
Develop and execute comprehensive Client Account Plans based on deep understanding of Intelerad's products and clients' healthcare IT needs.
Monitor client health indicators, engagement levels, and product adoption to proactively identify risks and coordinate mitigation efforts.
Intelerad provides medical imaging solutions that streamline information flow and simplify complex processes to improve patient outcomes. With nearly 800 employees across four countries, the company fosters a collaborative culture focused on innovation and client success.
Manage an assigned employee benefits book of business, delivering high-quality service and overseeing renewals, implementations, and benefits administration.
Lead the account team, directing Account Coordinators to maintain productivity, accuracy, and service standards.
Serve as a trusted advocate for clients, coordinating with carriers and stakeholders to resolve issues and identify growth opportunities.
The company specializes in employee benefits and insurance services. It fosters a supportive, collaborative, and respectful work environment with a focus on work-life balance and professional growth.
Oversee, develop, and advance client experience and employee engagement initiatives through research, reporting, and presentations.
Compile data on trends and emerging issues impacting clients and their industries related to CX and EX.
Collaborate with brokers, policyholders, and internal teams to align client experience goals with employee engagement.
Berkley Alliance Managers offers innovative coverage and risk management solutions for brokers and policyholders. They focus on tailoring coverage for design, construction, accounting, and miscellaneous professional service industries, with a commitment to exceptional claims handling and comprehensive risk management.
Operate as the lead point of contact for assigned partners, maintaining strong relationships and acting as a trusted advisor.
Manage partner initiatives, including contract management, negotiation, and product expansion, while coordinating with internal teams.
Oversee partner transactions, analyze key metrics, and ensure timely delivery of solutions according to contractual commitments.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. The company is a notable player in the health benefits space, fostering a culture of innovation and collaboration among its team members.
Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.
Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.
Serve as the primary point of contact for clients, maintaining long-term relationships and aligning engagement objectives with client needs.
Oversee client engagements from initiation to completion, ensuring on-time, within-scope, and within-budget delivery.
Lead cross-functional teams, allocate resources, and promote client-focused performance and accountability.
This company is a consulting firm specializing in application managed services for healthcare organizations. They foster a collaborative, autonomous, and client-first culture with a focus on meaningful impact.
Develop deep relationships with key stakeholders to understand their business objectives and program success.
Deliver measurable business value by reviewing performance metrics and recommending optimization strategies.
Champion client voice internally to influence product development and service enhancements.
Pillr Health provides products and services that help clients leverage their offerings to achieve business objectives. They operate as a remote-first company with a focus on client success and retention.