Drive client engagement and growth within the Partner Success Department, managing a region of plans with focus on retention, satisfaction, and expansion.
Build and maintain strong partner relationships, serving as the ongoing point of contact and leading Joint Operating Committee meetings.
Collaborate cross-functionally to resolve escalations, champion client needs, and provide input into product development as the voice of the customer.
Client Relationship ManagementStrategic Account PlanningCross-functional CollaborationValue-based Care
Own the post-sale relationship for a portfolio of health plan and employer clients, driving activation, engagement, retention, and expansion.
Serve as the single point of contact and trusted advisor, holding both internal teams and clients accountable to shared improvement plans.
Operate strategically and commercially, growing accounts into new populations and states, sometimes selling alongside the sales team.
Blueberry turns family living rooms into personal pediatric urgent care using home exam kits and AI-enabled pediatricians. It is a mission-driven, high-growth company focused on improving healthcare access and reducing costs.
Partner with the Chief Customer Officer to shape and execute customer strategy, ensuring consistent engagement across investor/customer health plans.
Lead the operating rhythm for the bi-weekly Customer Advisory Committee, including agenda development, executive communications, and follow-through.
Track adoption, value, and insights related to medication contracting, supporting annual business and financial planning with customers.
Evio is a pharmacy solutions company founded by Blue Cross Blue Shield health plans to reform high-cost medication access, serving over 20 million members. With a team of six health plan owners and a culture emphasizing empathy, diversity, and transparency, Evio is a small, intentional organization focused on transformative initiatives.
Own and grow a focused portfolio of Pivotal's largest health system accounts, focusing on retention, expansion, and long-term partnership success.
Serve as a trusted strategic advisor to revenue cycle leaders, translating complex billing and reimbursement workflows into measurable outcomes.
Lead strategic account planning, develop playbooks, and act as the voice of the client to inform Product and Engineering.
Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.
Own the process to retain and upsell Garner's small group employer clients (25-250 lives).
Collaborate with the Client Success Manager to ensure excellent client experience and results.
Serve as the client's trusted strategic partner on plan design, cost trends, and performance.
Garner is transforming the healthcare economy by partnering with employers to redesign benefits using data-driven insights, guiding employees to higher-quality, lower-cost care. It is one of the fastest-growing healthcare technology companies in the US, building a mission-driven team.
Own and advance strategic relationships with health plan partners to deepen existing partnerships and pursue new payer contracts.
Identify and negotiate improvements to payer arrangements including credentialing, reimbursement, and network terms to scale insurance offerings.
Develop new strategic models with health plans beyond traditional network participation to increase access and value for members.
BetterHelp is the world's largest online therapy service, dedicated to making mental health care accessible. Founded in 2013, the company has over 30,000 licensed therapists and fosters a supportive culture focused on employee well-being.
Lead key client accounts at a global pharma agency by providing sound strategic leadership and building senior-level relationships.
Manage account financial performance, including productivity and profitability, while guiding team members' career development.
Participate in new business initiatives and develop innovative multi-channel marketing plans to ensure client success.
Avalere Health is a global healthcare agency united by the purpose to reach every patient possible, providing advisory, medical, and marketing services. They have multiple global offices and a culture of inclusivity with Employee Network Groups, flexible working, and support for professional growth.
Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
Lead internal implementation efforts cross-functionally with Product, Marketing, and Clinical Operations.
Deliver quarterly business reviews (QBRs) to reinforce value and drive account growth.
Oshi Health is a virtual digestive health practice transforming GI care with compassionate, multidisciplinary care and innovative technology. The company is remote-first, mission-driven, and growing, offering a dynamic work environment focused on improving patient lives.
Serve as lead clinician and engagement manager for complex care clients, collaborating with PhD scientists and care coordinators.
Utilize clinical expertise to assess key issues, identify top experts, and guide patients to optimized care plans.
Build strong client relationships and coordinate with external providers and internal teams to deliver personalized care.
Private Health Management guides patients and families through the chaos and complexity of serious medical care as an independent advocate. The company is a remote organization with team members across the United States, focused on delivering personalized, measurably better outcomes.
Own day-to-day relationships across an assigned portfolio of provider and hospital clients.
Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders.
Conduct regular business reviews and present updates on service performance and key revenue cycle metrics.
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. They are an equal opportunity employer that values client success and revenue cycle excellence.
Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.
Manage a portfolio of 10 medium and large accounts, designing strategic implementation frameworks and advising leadership on product integration.
Lead customer engagements including monthly and quarterly business reviews and workshops to demonstrate value and establish objectives.
Consult with provider leadership to re-engineer clinical and administrative workflows, aligning technology adoption with value-based care goals.
Pearl Health empowers primary care providers and networks to succeed in value-based care with technology and financial tools. Founded in 2020 and backed by top investors, the company partners with thousands of providers across 44 states.
Lead day-to-day management of publications and medical affairs accounts as the primary client contact.
Oversee delivery of projects including meetings, congress activities, abstracts, manuscripts, and training materials.
Build client relationships, manage budgets, identify growth opportunities, and mentor junior team members.
Ashfield MedComms is a global leader in the medical communications space, serving pharmaceutical clients across medical affairs, publications, and commercial. As part of Inizio Medical, they have a network of agencies offering scale and expertise, with an inclusive culture focused on flexibility.
Lead development of business relationships and a team to achieve growth, retention, and profitability goals.
Manage membership forecasting, projections, and budget processes using performance indicators.
Cultivate relationships with key influencers and decision makers in the large group business segment.
Sentara Health is a not-for-profit integrated healthcare provider in Virginia and Northeastern North Carolina, with 12 hospitals and an 858,000-member health plan. With nearly 30,000 employees, it has been named 'Employer of Choice' for over ten years and recognized for best hospitals.
Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a talented, collaborative team focused on smart work and positive impact.
Own a portfolio of consultant and employer accounts as the primary strategic partner, driving retention and long-term value.
Build trusted advisor relationships with executives, lead business reviews, and advocate for client needs internally.
Leverage data and financial acumen to guide renewals, identify expansion opportunities, and ensure seamless cross-functional execution.
ParetoHealth is redefining the way employers fund healthcare as the largest and fastest-growing benefits captive in the United States. Headquartered in Philadelphia, the company is growing rapidly and transforming the healthcare industry, driven by core values of Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right.
Develops and maintains trusted advisor relationships with existing customers and stakeholders to enhance retention.
Supports complex, high-profile accounts, collaborating with internal teams and external partners for best-in-class service.
Analyzes client requirements, drives issue resolution, and facilitates benefit changes with operational ownership.
Navitus is a pharmacy benefit manager (PBM) alternative dedicated to removing cost from the drug supply chain to make medications more affordable. The company is committed to diversity, creativity, and growth, fostering a team-oriented culture.
Deliver exceptional service to assigned clients by building strong relationships and demonstrating ROI throughout their lifecycle.
Develop and execute comprehensive Client Account Plans based on deep understanding of Intelerad's products and clients' healthcare IT needs.
Monitor client health indicators, engagement levels, and product adoption to proactively identify risks and coordinate mitigation efforts.
Intelerad provides medical imaging solutions that streamline information flow and simplify complex processes to improve patient outcomes. With nearly 800 employees across four countries, the company fosters a collaborative culture focused on innovation and client success.
Lead high-priority commercial initiatives and drive cross-functional execution across teams.
Manage strategic partnerships and deliver business insights to inform commercial decisions.
Serve as a trusted operator to strengthen program execution and operational effectiveness.
Counterpart Health develops an AI-powered primary care tool, Counterpart Assistant, to improve patient outcomes and support physicians in value-based care. They are a remote-first subsidiary of Clover Health with a collaborative and innovative culture.
Serve as a subject matter expert for specialty value-based programs, establishing evidence-based approaches and priorities.
Lead strategic program delivery, coordinating implementation plans, timelines, and stakeholder commitments.
Evaluate program performance, translate findings into actionable recommendations, and advise executives.
The partner company is a healthcare organization focused on advancing strategic value-based programs within a complex healthcare environment. It operates with a remote-first culture and emphasizes collaboration, innovation, and executive-level impact.
Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts.
Develop and execute account growth plans to expand footprint and drive measurable outcomes.
Lead renewal strategy and negotiations to protect and grow recurring revenue.
Quadrivia is a health technology company that builds Q, an AI assistant for clinicians. It is a high-growth startup offering a flexible remote-first environment and equity participation.