Establish and maintain ongoing relationships with assigned MCG customers.
Conduct regular business reviews and customer outreach in accordance with policy.
Research and troubleshoot customer issues, engaging internal resources as needed.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of physicians and technical experts and are part of Hearst, with over 100 years of experience.
Build trusted relationships with key accounts and serve as primary point of contact for a portfolio of clients.
Manage day-to-day client operations, coordinate program activities, and deliver quarterly business reviews with strategic recommendations.
Monitor client satisfaction, proactively resolve issues, and identify opportunities to expand customer value.
They are a mission-driven team transforming the healthcare industry through innovative, data-driven solutions that improve patient outcomes while reducing costs. The company is a rapidly growing organization committed to innovation and service excellence.
Manage a diverse block of customers in Arkansas to ensure successful delivery of mental health and well-being services.
Oversee customer satisfaction, profitability, and implement effective program delivery including communication strategies and training.
Retain and grow book of business by identifying upselling opportunities and managing complex customer issues.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces. With over 40 years of experience, they serve more than 75,000 customers worldwide and are chosen by 40% of the Fortune 500.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.
Manage an assigned portfolio of academic and healthcare education program accounts, driving customer satisfaction, retention, renewal, adoption, and growth.
Mentor less experienced account team members and leverage AI-enabled tools to improve customer engagement and operational effectiveness.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of talented physicians and technical experts, and are part of Hearst, a company with over 100 years of experience.
Serve as the primary point of contact for a high-volume portfolio of small group employer clients, managing day-to-day service needs via phone and email.
Build and maintain strong client and carrier relationships through proactive outreach and virtual meetings, handling high-level service issues with professionalism.
Support renewal processes, identify cross-sell opportunities, and maintain accurate client records in the CRM system.
CRC Benefits is an industry leading provider of benefits services. The company has earned a Top Workplaces USA award three years in a row, with a culture based on inclusion, trust, collaboration, and innovation.
Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.
Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.
Support a medical affairs and publications account as an Account Manager.
Lead project execution, client partnership, and strategic delivery.
Collaborate with scientific, editorial, and creative teams for compelling communications.
Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving over 90 clients. It is part of the Inizio Medical group, offering a friendly and informal working environment with excellent career development opportunities.
Manage a portfolio of public-sector customers and serve as their primary strategic partner.
Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.
Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.
Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
Manage operational implementation of client payment policy decisions and provide training to optimize program performance.
Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.
Manage and grow client relationships for Pharmacy Benefit Administration (PBA) services, focusing on Texas-based clients and regulatory compliance.
Lead the account management team, developing strategic business plans and overseeing renewals, financials, and contractual obligations.
Collaborate with internal teams to customize solutions, analyze industry trends, and support business development for health plans and TPAs.
Judi Health is a health technology company providing benefit administration solutions through a unified claims processing platform that consolidates pharmacy and medical benefits for employers, unions, health plans, and government entities. They power benefits plans for millions of Americans and focus on price transparency and AI-powered care delivery.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Acts as primary contact between client and client services team, ensuring brand strategy is communicated effectively.
Manages day-to-day client service business to deliver projects on time and within budget.
Provides leadership and guidance to direct reports and oversees campaign process from start to finish.
Avalere Health is a healthcare marketing and advisory company dedicated to reaching every patient possible. They have a global team with major hubs in London, Manchester, Washington, D.C., and New York, fostering an inclusive culture supported by six Employee Network Groups.
Own the process to retain and upsell Garner's small group employer clients (25-250 lives).
Collaborate with the Client Success Manager to ensure excellent client experience and results.
Serve as the client's trusted strategic partner on plan design, cost trends, and performance.
Garner is transforming the healthcare economy by partnering with employers to redesign benefits using data-driven insights, guiding employees to higher-quality, lower-cost care. It is one of the fastest-growing healthcare technology companies in the US, building a mission-driven team.
Own day-to-day relationships across an assigned portfolio of provider and hospital clients.
Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders.
Conduct regular business reviews and present updates on service performance and key revenue cycle metrics.
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. They are an equal opportunity employer that values client success and revenue cycle excellence.
Own the post-sale relationship for a portfolio of health plan and employer clients, driving activation, engagement, retention, and expansion.
Serve as the single point of contact and trusted advisor, holding both internal teams and clients accountable to shared improvement plans.
Operate strategically and commercially, growing accounts into new populations and states, sometimes selling alongside the sales team.
Blueberry turns family living rooms into personal pediatric urgent care using home exam kits and AI-enabled pediatricians. It is a mission-driven, high-growth company focused on improving healthcare access and reducing costs.
Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.
Serve as the primary point of contact and trusted advisor for client operational representatives, building strong relationships.
Coordinate cross-functional teams to manage client initiatives and ensure alignment with business objectives.
Monitor program performance, analyze data, and provide recommendations to improve outcomes.
They provide healthcare operational solutions and client management services. The company fosters a collaborative, client-focused environment with cross-functional teams.