Senior Account Executive, Education Programs

About the Role:

• You will own an assigned portfolio of Education Program accounts, serving as the primary relationship manager for executive sponsors, academic leaders, and operational stakeholders.
• You will manage renewals, relicensing activities, and customer agreements to support retention and long-term success.
• You will conduct regular customer business reviews and health assessments aligned with account segmentation.

Key Responsibilities:

• Develop and execute strategic account plans that expand licensed MCG solutions across programs, departments, and campuses.
• Monitor customer engagement, utilization trends, and adoption metrics to identify opportunities and mitigate risks.
• Coordinate onboarding, implementation support, and training programs to ensure successful customer adoption.

Qualifications:

• Bachelor's degree required; advanced degree preferred. At least 5 years of experience in account management, customer success, or related roles.
• Experience managing complex customer relationships, renewals, and recurring revenue accounts.
• Active Registered Nurse (RN) license required.

Benefits:

• Remote work with flexible hybrid options, plus medical, dental, vision, life, and disability insurance.
• 401K retirement plan, flexible spending and health savings account, and 15 days of paid time off plus additional personal days.
• Paid parental leave (8 weeks) and bonding leave (10 weeks), plus LGBTQ+ health services and pet insurance.